Client crash

[Zepphirot]

Hello, since the last update on August-8-23, I'm experiencing a crash after entering the PIN code. I uninstalled the game and installed it again and wasn't solved.

The crash logs are the following:

Version: EP50_Global,LL_s,V2110409,439
BuildDate: Thu Aug  3 22:29:16 2023

Time: 2023.8.9 11:29:21 [GTick=8024,LGTicks=8019,Duration=96]
PosCode: 0:0:0
ZoneName: 
OS: Windows 10(64) 10.0 (Build: 19043), Service Pack 0.0
CPU: AuthenticAMD  AMD Ryzen 7 2700 Eight-Core Processor           @ 3203 MHz
RAM: 32693MB RAM
CPUInfo: 16,8,16,0
Memory: 627372KB
PrivateMemory: 1389072KB
Video: Radeon RX 570 Series (18003), DX v4.9r904
Option: 1920x1080S_W0sYD0A0KPB
Scene: 0_0_0
Stat: 5
Replay: 0_1
WorldRaid: 0_0/0
ClientSocketClosed: 8024
NPAuthSocketClosed: 0
Sev: 15_Chronos (GMT-2)
VideoResources: 131 MB
MAC: CE-B3
LANG: ENGLISH
IME: ???
Remote:0
Device Lost:0, NotReset:0, Reset:0, BeginT:D3D_OK, ResetT:D3D_OK, Reset:D3D_OK

Error: 
Protocol: C_APPEARING(7, 0) <= C_APPEARING(7, 0) <= S_EX_UI_SETTING(6310, 1) <= S_EX_SEND_MANOR_LIST(45, 1) <= C_APPEARING(5, 2) <= C_APPEARING(5, 2) <= S_EX_SUBJOB_INFO(44, 5) <= C_NOT_USE_32(20, 5) <= S_CHARACTER_SELECTED(205, 6) <= C_APPEARING(21, 29)

History: UInput::Exec <+ cmd:PartyTargetPrev OnRelease range=2048  <- UInput::ExecInputCommands <- UInput::Process <- UEngine::InputEvent <- UWindowsViewport::CauseInputEvent <- UWindowsViewport::UpdateInput <- UViewport::ReadInput <- APlayerController::Tick <- ALineagePlayerController::Tick <- TickAllActors <- ULevel::Tick <+ (NetMode=0) <- UMasterLevel::Tick <- TickLevel <- UGameEngine::Tick <- UpdateWorld <- CMainLoop::UpdateTheWorld <- MainLoop

Exception:
Code [EXCEPTION_READ_VIOLATION  DataAddress:0x000006AC]
Address [0x2058B2CA]
SegCs [0x0023]

Engine.dll [0x20000000] Offset [0x0058B2CA]

 

[SammlerMull]

3 hours ago, Zepphirot said:

VideoResources: 131 MB

I'd think you might try to find a better Graphics Driver, or re-install the latest reference drivers... unless your Radeon RX 570 Series Graphics has a BIOS setting to set the Video Resources to 128MB(I don't think ANY Win10 PCIex Graphics card would have less than 1GB Video RAM)

[AshesOfAden]

Ask chatGPT faster reply than NCwest staff

 

It seems like you're encountering a crash in Lineage 2 with a detailed error report. However, the information provided doesn't explicitly state the exact cause of the crash. The error message points to an "EXCEPTION_READ_VIOLATION" at memory address "0x2058B2CA" within the "Engine.dll" file. This could be due to various reasons, such as memory corruption, driver issues, or software conflicts.

[Zepphirot]

the video card has 8gb