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Weekly Maintenance - November 21, 2023


Hermes

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When:
3:00 PM PST. See your time zone here: 
https://everytimezone.com/s/e7453a72
Estimated Downtime:
~ 3 Hours

Notes:

•    The Black Friday Sale will start for 2 weeks!
•    The Golden's Sayha Key promotion will start for 2 weeks!
•    Fixed an issue where the Prime Gaming exchange and collection was not available.
•    The client limit will be increased to 10.

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Hermes

Check for us why several players are being disconnected, especially from the Brazilian community, today I logged in 7 characters in 10 minutes, 5 disconnected, it took a few more minutes for the other two, and this has been happening since last Tuesday

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Can you please explain to me, if you are already aware of the problem with the black coupon in relation to the recovery dates? It's clear there's a problem, it's not just me, it happened to several friends. In short, items that were broken after 10/31 appear to be recovered, for example an orfen earring that I broke on 11/15, but not all items that I broke before 11/31 appear, such as +2 epic . sending a ticket to support and receiving a response from a robot is not helping at all. I would like an answer if you are at least aware and trying to fix this problem.

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