They deleted the reasons for the refund back then, at the start of L2 Classic Servers: Here they are:
The main reason for the refund is THE EPIC FAIL of the GRAND OPENING OF L2 CLASSIC OFFICIAL OF NC SOFT, which consist of multiple specific REASONS:
1. The imprecise server release time which has been delayed almost a day, all the way to the 4.10.2018 !
2. THE 16-20 hours LOG-IN PROBLEM IN WHICH ALL MY CLAN MATES EXPERIENCED, since allot of them couldn't pay for vip accounts !!!
3. There were no warnings that the rates of Adena/Spoil/Drop were much, much lower than the other versions which NcSoft licensed and/or are running and so, it made me to believe that a 1.5 Classic Server from NcSoft , will be on the same line when it comes to rates of Adena/Spoil/Drop as the ones from RU or EU.
4. 3P3FT9KBWCOZY9 - 10$ - representing 800 NC - coin's which could not be converted in a Journey Pack at 13.10.2018 although the start packages where available until 16.10.2018 !
5. The incredible 6000 players maximum CAP for each of the servers: Giran, Talking Island and Aden ! which is incredible for the Official NC Soft Lineage 2 Classic of the year 2018 !!! and trying, with such poor server performance, to CLAIM an Official grand opening in front of the entire WORLD. Unbelievable ! illegal servers had the ability to sustain 15-20k players 5 to 10 years ago ! proof here: http://l2.laby.fr/status/
If you are replying me back telling me that I already opened the packs and no refunds can be made, I will tell you one more time that you Falsely promoted a 1.5 Lineage 2 Classic Version and it's not representing a genuine lineage 2 version.
P.S. Above all, as your customer i had great hopes, but in the final i didn't enjoyed at all of your services and i'm totally disappointed of NC Soft regarding the management of Lineage 2 Game Therefore i want absolute REFUND of my wasted money!
Thank you in advance for understanding the situation, a situation which it shouldn't happen !
P.S. I won't have any BEEF anymore with NC-soft, there is is no more things which can be done with their short MONEY VIEW PERSPECTIVE. Maybe they will fix a bug or two from now on, bugs that usualy stop them from making more money, ofc