DeSeZa Posted February 11, 2019 Share Posted February 11, 2019 I opened ticket #23257885. but i think im not receiving the answer, i only got the 48hours reminder. Link to comment Share on other sites More sharing options...
Moderators PhoenixMitra Posted February 11, 2019 Moderators Share Posted February 11, 2019 Greetings DeSeZa, Did you check your spam folder for possible missed replies? Also, adding the Support email to your address book would prevent messages from possibly being filtered by your mail provider. Link to comment Share on other sites More sharing options...
DeSeZa Posted February 11, 2019 Author Share Posted February 11, 2019 1 hour ago, PhoenixMitra said: Greetings DeSeZa, Did you check your spam folder for possible missed replies? Also, adding the Support email to your address book would prevent messages from possibly being filtered by your mail provider. Yes i checked, I got and email saying " Hello, It's been 48 hours since we responded to your ticket (Locked Accounts) and we haven't heard anything back from you. We're going to assume that this issue is solved, but if it isn't, please reply to this email or click the link below:https://support.ncsoft.com/hc/requests/23257885" But the email from Jessica (support team) I didnt got it, and i cant enter in the link above, so maybe i have a new answer from support team and didnt get it. Link to comment Share on other sites More sharing options...
L2 Team Hime Posted February 12, 2019 L2 Team Share Posted February 12, 2019 Can you view the response by logging into the website? Please be sure to log in to the account that submitted the ticket. Link to comment Share on other sites More sharing options...
DeSeZa Posted February 12, 2019 Author Share Posted February 12, 2019 I cant, because the account i submitted the ticket was locked, and that is the reason the ticket was made. Link to comment Share on other sites More sharing options...
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