NexTime Posted January 1, 2020 Share Posted January 1, 2020 Hi Lineage 2 community. Today i try to created a new account and it sends me an error. "Account creation failed, you are not authorized to created an account" It is normal? or is it just me? I hope you can help me, by the way i already contact with the support team NCSoft and fo not receive answers. I imagine that for the holidays. Link to comment Share on other sites More sharing options...
FoxFire Posted January 2, 2020 Share Posted January 2, 2020 (edited) NC support team is absolutely worthless...all they told me was that I've created too many accounts when I tried to make my 6th account when there are people running around with literally 45 accounts in a single train. You have to change your location with a VPN in order to make boxed buffer accounts. Or just use your work wifi, MacDizzle's, or wherever you young kids do your interwebbings, nowadays. It's truly a pain and NC doesn't even care enough to help to try to draw in someone who wants to be a more active player. Edited January 2, 2020 by FoxFire Link to comment Share on other sites More sharing options...
iDancerawr Posted January 2, 2020 Share Posted January 2, 2020 Hi as he says @FoxFire They send that same saying that it is a security problem, i tried several diffent ISP, computers and different browsers and always the same.... the problem is NC Link to comment Share on other sites More sharing options...
Ingwaz Posted January 3, 2020 Share Posted January 3, 2020 (edited) There is no limit to how many accs u make. I created many over time and almost always their automatic security system blocks me. All it takes is a support ticket or email and they unblock you. You dont need to try no vpn or change isp. Just ask them to remove the auto ban Edited January 3, 2020 by Ingwaz Link to comment Share on other sites More sharing options...
FoxFire Posted January 3, 2020 Share Posted January 3, 2020 29 minutes ago, Ingwaz said: There is no limit to how many accs u make. I created many over time and almost always their automatic security system blocks me. All it takes is a support ticket or email and they unblock you. You dont need to try no vpn or change isp. Just ask them to remove the auto ban Cut and paste from one of the emails that they've sent me in response to this: "We have reviewed your issue, and it appears that your attempts are being blocked by our system due to security measures we have in place. We are unable to override these restrictions. Please understand that if you're unable to resolve your issue, then I'm afraid you wont be able to create an account. Again, we are unable to override these restrictions. Please let us know if you have any further questions Regards, Johnny NCSOFT Support Team" Link to comment Share on other sites More sharing options...
Ingwaz Posted January 3, 2020 Share Posted January 3, 2020 Whats the issue they are referring to? This doesnt sound like the number of accounts u have is the problem. Link to comment Share on other sites More sharing options...
FoxFire Posted January 5, 2020 Share Posted January 5, 2020 On 1/3/2020 at 6:46 AM, Ingwaz said: Whats the issue they are referring to? This doesnt sound like the number of accounts u have is the problem. The issue they were referring to was me being locked from creating accounts. Link to comment Share on other sites More sharing options...
Ingwaz Posted January 5, 2020 Share Posted January 5, 2020 Lol so they said to you: "If you are unable to unlock yourself from creating an account, then u wont be able to create an account". Really ? Link to comment Share on other sites More sharing options...
FoxFire Posted January 5, 2020 Share Posted January 5, 2020 34 minutes ago, Ingwaz said: Lol so they said to you: "If you are unable to unlock yourself from creating an account, then u wont be able to create an account". Really ? Yep. Modern NC is nothing if not helpful and supportive, it seems. Link to comment Share on other sites More sharing options...
UmpaArmy Posted January 6, 2020 Share Posted January 6, 2020 I had the same issue and advice to avoid that was the following: (hope this helps for avoiding blocks) Quote Hello, Thank you for contacting us! While we are unable to override these restrictions, we do have some suggestions that have helped other users that you can try: · Use a different Internet browser · Make sure that Javascript is enabled · If you are using a VPN/proxy, disable the service · Verify that the device timezone is properly set for your location · Take your time filling out the form · If you have had too many failed attempts, wait 24 hours before making another attempt Link to comment Share on other sites More sharing options...
Posy Posted January 1, 2021 Share Posted January 1, 2021 Hi, I've just solved the 'not authorized' issue for myself, so I hope this helps others - I'd read advice elsewhere suggesting I try using other browsers, email addresses etc and tried this without success. What I finally found worked for me was temporarily changing the browser settings so that sites could request user location and turning off 'enhanced tracking protection' (I was using Firefox, and this setting was on by default). After ensuring Private Browsing mode was also off, I went through the registration process and it worked immediately. It does actually mention this right at the very bottom of the help page for making accounts, although the wording is slightly obscure, and despite reading it several times with increasing frustration, it didn't initially click that's what it meant. Good luck! Link to comment Share on other sites More sharing options...
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