PowerDPS Posted November 25, 2023 Share Posted November 25, 2023 @Hermes @Rownen Good morning! I've been having this problem for several days now, I've opened several tickets and no one solves my problem, all my account information has been sent. I'm losing exp and I can't buy ncoin due to this problem, waiting for a solution as soon as possible. reference #[2158437] #[2158488] #[2158553]#[2158600]#[2158757]#[2158904]#[2158929] 1 Link to comment Share on other sites More sharing options...
PowerDPS Posted November 26, 2023 Author Share Posted November 26, 2023 @Hermes Very discouraging trying to continue playing on NA servers, staff no one responds to the player, total lack of respect. What is the use of this forum anyway? post automatic messages about maintenance? Link to comment Share on other sites More sharing options...
Yuuuull Posted November 26, 2023 Share Posted November 26, 2023 I would like know about solution!!!! @Hermes Can you look it please? Thank you!!! Link to comment Share on other sites More sharing options...
Yuuuull Posted November 26, 2023 Share Posted November 26, 2023 I would like know about solution!!!! @Hermes Can you look it please? Thank you!!! On time: This event week...... look it asap.. please!!! Link to comment Share on other sites More sharing options...
Ezell01010101 Posted November 26, 2023 Share Posted November 26, 2023 All the problems that require game administrators to take quick action so that players are not harmed are being ignored by the staff, unfortunately the way the game is going, there will never be any more new players and the old ones are becoming discouraged. @Hermes Link to comment Share on other sites More sharing options...
ThomasSowell Posted November 26, 2023 Share Posted November 26, 2023 What the hell is happening with the support? The new team, or leadership or whatever is going on that team is a shame! There is no SLA on the tickets anymore? Everything no matter the subject is taking forever to be solved! It was supposed to help players but it's looking like a government agency a bunch of ppl shooting the bull and doing nothing. Link to comment Share on other sites More sharing options...
Annusha Posted November 26, 2023 Share Posted November 26, 2023 I would like know about solution!!!! @Hermes Can you look it please? Thank you!!! Link to comment Share on other sites More sharing options...
Hezzz Posted November 26, 2023 Share Posted November 26, 2023 How is possible to your team's block ip policy only affect one account that is used on that same IP? How is it being banned if the IP ain't fixed and changes on every modem restart? It does not make any sense, why the account keep being held for security reasons and nobody on the support team can do anything? What is the player supposed to do? Wait? For how long? It's BS, and you new support team SUX! Y'all need to fix that, hire the old team back fire the new Manager and make sure the SLAs are met ON EVERY CASE! Link to comment Share on other sites More sharing options...
Gem Posted November 26, 2023 Share Posted November 26, 2023 I don't understand what is going on, but it is affecting not just the people who got triggered by your protection system, unrightfully, but also their friends. This is a multiplayer game, and seasoned and well respected players are being afected. Please escalate this and try to investigate what is really going on as soon as possible. This has been going on for weeks, I think that is not acceptable, to keep real persons in limbo not knowing what is _REALLY_ going on. Link to comment Share on other sites More sharing options...
GOST Posted November 26, 2023 Share Posted November 26, 2023 @Hermes Link to comment Share on other sites More sharing options...
PowerDPS Posted November 27, 2023 Author Share Posted November 27, 2023 @Hermes @Rownen Gentlemen, what is the problem with you literally ignoring tickets sent, and not responding to the forum? The l2 community awaits your position. Link to comment Share on other sites More sharing options...
IveteSangalo Posted November 28, 2023 Share Posted November 28, 2023 @Hermes Totally strange situation, the worst thing is that GMS doesn't respond, the guys are paid to manage a game and respond to the community on the forum, that's the basics, something that doesn't happen. Link to comment Share on other sites More sharing options...
Dettmann Posted December 3, 2023 Share Posted December 3, 2023 @Hermes @Rownen Link to comment Share on other sites More sharing options...
JoHnNyBlaz3 Posted December 4, 2023 Share Posted December 4, 2023 On 11/26/2023 at 12:11 AM, ThomasSowell said: What the hell is happening with the support? The new team, or leadership or whatever is going on that team is a shame! There is no SLA on the tickets anymore? Everything no matter the subject is taking forever to be solved! It was supposed to help players but it's looking like a government agency a bunch of ppl shooting the bull and doing nothing. I don't think there are SLA's for the ticket. I can say that because I have tickets that were raised in September and I got no solution at all. This new support team is a joke. They reply with non-sense answers once a week and then quickly close the ticket. They are like Dungeon Master, barely appear and when they do, talk sh*t and then disapear. Link to comment Share on other sites More sharing options...
PowerDPS Posted December 11, 2023 Author Share Posted December 11, 2023 @Hermes I still haven't gotten your answer Link to comment Share on other sites More sharing options...
PowerDPS Posted December 17, 2023 Author Share Posted December 17, 2023 Problem solved. Link to comment Share on other sites More sharing options...
PugofCrydee Posted December 17, 2023 Share Posted December 17, 2023 On 11/25/2023 at 10:11 PM, ThomasSowell said: What the hell is happening with the support? The new team, or leadership or whatever is going on that team is a shame! There is no SLA on the tickets anymore? Everything no matter the subject is taking forever to be solved! It was supposed to help players but it's looking like a government agency a bunch of ppl shooting the bull and doing nothing. frankly speaking a Govt Agency is better and quicker Link to comment Share on other sites More sharing options...
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