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Friends account locked ?


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Good afternoon, 

My friend, who also can't post on the forums has submitted a ticket over 24 hours ago and he's still not received anything back ? 

His clients working as he can log into his buffers account but when ever he tries to log into his main it comes up with the exit button and that's it? Can you please offer an explanation and or a resolution, please ? 

He's bought a chronicle pack on his main account, so him just creating a new account isn't going to be a viable solution, any information would be appreciated.

Ticket number: #22000760





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