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bought launch pack and can't log into acc


PiNG
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Hi,

A friend ishaving difficulty logging into all three of his accounts after purchasing a launch pack.

Already tried leaching browser history, cache, different computers, different IP.

Here is the error..
 

ss.png?width=1202&height=677

 

Thank you in advance

Edited by PiNG
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On 10/5/2018 at 2:24 PM, SD2018 said:

After reading through old forum posts I found 1 post that someone from support suggested to another with same issue. Ping have your friend login from http://www.bladeandsoul.com/en/ 

He has tried, does not work.

On 10/5/2018 at 1:13 PM, Hime said:

Hello Ping,

Please have your friend contact Support- support@ncsoft.com. Thank you!

Been several days and has not heard back yet.

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