Mage Posted October 13, 2018 Share Posted October 13, 2018 I'm not sure how you all go about differentiating between accounts with the same credit card, but you keep sending ncoin to an account that I don't want any more ncoin on. I was very careful, logged out of everything except my toon. ordered again and again and it keeps going to the wrong acc...can you move it now or do I need to try again? From a security stand point, this is kind of concerning! Link to comment Share on other sites More sharing options...
Mage Posted October 13, 2018 Author Share Posted October 13, 2018 feel free to reply... Link to comment Share on other sites More sharing options...
Arinulis Posted October 13, 2018 Share Posted October 13, 2018 57 minutes ago, Mage said: feel free to reply... Feel free to submit a ticket to support. This isn't a private server, they have support people that handle their tickets, not server owners. Link to comment Share on other sites More sharing options...
Mage Posted October 13, 2018 Author Share Posted October 13, 2018 Has anyone else had this happen? I will put a ticket, just to hopefully make sure it doesn't happen again...its just a support ticket from what I'm seeing takes a week or more... I would just purchase more and save the other ncoins for later, but now im nervous it will just continue to happen. Link to comment Share on other sites More sharing options...
Arinulis Posted October 13, 2018 Share Posted October 13, 2018 9 minutes ago, Mage said: Has anyone else had this happen? I will put a ticket, just to hopefully make sure it doesn't happen again...its just a support ticket from what I'm seeing takes a week or more... I would just purchase more and save the other ncoins for later, but now im nervous it will just continue to happen. Are you buying it from the website or from the toonyou're logged in as? Link to comment Share on other sites More sharing options...
Mage Posted October 13, 2018 Author Share Posted October 13, 2018 toon im logged in as, then it sends me to the site. Link to comment Share on other sites More sharing options...
killerPrice Posted October 13, 2018 Share Posted October 13, 2018 1 minute ago, Mage said: toon im logged in as, then it sends me to the site. Make sure you are logged into THE SAME account both in game and on the website. I know it sounds stupid asking that, but i'm almost 100% sure that is the problem. Even tho after you click inside the game to buy ncoin, it directs you to the game website, but it doesn't automatically has your account logged in. You said you had another account, so you might be logged with it on the website, and adding NCoins on that, instead of your new one. Link to comment Share on other sites More sharing options...
Arinulis Posted October 13, 2018 Share Posted October 13, 2018 11 minutes ago, killerPrice said: Make sure you are logged into THE SAME account both in game and on the website. I know it sounds stupid asking that, but i'm almost 100% sure that is the problem. Even tho after you click inside the game to buy ncoin, it directs you to the game website, but it doesn't automatically has your account logged in. You said you had another account, so you might be logged with it on the website, and adding NCoins on that, instead of your new one. This Link to comment Share on other sites More sharing options...
Mage Posted October 13, 2018 Author Share Posted October 13, 2018 maybe..but it sends all the receipts to my account email with my account name on it, so it has to be buying on that account. but then it sends to the other... like I said I was careful to log out and relog in with the right account, especially after the first time. I did think it was my mistake, but I don't think so now. Link to comment Share on other sites More sharing options...
killerPrice Posted October 13, 2018 Share Posted October 13, 2018 Well, now you got me wanting people to put ncoins on their accounts and it appearing on mine! Damn it! Link to comment Share on other sites More sharing options...
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