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Lanch pack problem


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I send an email to suport team but 3 days have pass and i have no reply yet,sorry that i came here for assist but my previous problem took 14 days to resolve by suport  team and it sucks to wait so long,so my problem is that the lanch pack i took is on the transaction history with the payment on 1st of octomber but i dont have a code in unseen serials codes on lineage2 so i cant send the pack in game. my ticket number is 22293556  someone can help me from here?(the acount has locked from 1st of octomber for suspicious activity and i took it back before 5 days ) i beg for help @Juji  @Hime

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