Hermes

WE’VE UPDATED OUR USER AGREEMENT AND PRIVACY POLICY. We’ve updated our USER AGREEMENT and PRIVACY POLICY to reflect certain changes, including the change in the definition of “NCSOFT” from NC Interactive, LLC to NCSOFT Corporation and NC America, LLC. Moreover, additional changes have been made to the following: CHANGES MADE TO USER AGREEMENT Section 1.1 Eligibility. Section 5.2 Binding Arbitration. Section 6.2 Governing Law and Venue. Section 7 Terms Applicable to Residents of Germany. Section 8 Terms Applicable to Residents of France. Section 9 Contact Information. Section 10 Definitions. CHANGES MADE TO PRIVACY POLICY Preamble II. What types of information does NCSOFT collect? III. From what sources does NCSOFT collect Personal Information? IV. What third parties collect Personal Information on behalf of NCSOFT? V. For what purposes does NCSOFT collect Personal Information? VI. With whom does NCSOFT share Personal Information? VII. How does NCSOFT treat Personal Information transferred out of the EU? IX. What rights do you have to your Personal Information? XI. Are there any special categories related to Personal Information? XIII. How can someone contact NCSOFT? Please rest assured that the changes noted above will not affect your overall gaming experience. Should you have any questions or concerns, please contact us by visiting our support page.

Dear Players, We have an important announcement to make regarding the weekly maintenance time for Lineage 2. Starting on April 4th, the weekly maintenance will take place every Tuesday at 3pm PDT/10pm UTC. We understand that this change may be inconvenient for some of you, and we apologize for any disruption it may cause. However, we want to assure you that this change is necessary to enable us to provide you with improved support. Our goals are to shorten the maintenance time and be able to resolve post-maintenance issues more quickly. We value your continued support and dedication to Lineage 2, and we appreciate your understanding during this time of transition. We recognize that the regular maintenance time is an important aspect of your gaming experience, and we are committed to making this change as seamless as possible. For more details about the schedule updates as well as the latest news on upcoming releases and events, please check the forums and the official game website. We thank you for your patience and understanding during this time of change, and we look forward to continuing to provide you with the best possible gaming experience. Sincerely, The Lineage 2 Team

Dear Players, We have an important announcement to make regarding the weekly maintenance time for Lineage 2. Starting on April 4th, the weekly maintenance will take place every Tuesday at 3pm PDT/10pm UTC. We understand that this change may be inconvenient for some of you, and we apologize for any disruption it may cause. However, we want to assure you that this change is necessary to enable us to provide you with improved support. Our goals are to shorten the maintenance time and be able to resolve post-maintenance issues more quickly. We value your continued support and dedication to Lineage 2, and we appreciate your understanding during this time of transition. We recognize that the regular maintenance time is an important aspect of your gaming experience, and we are committed to making this change as seamless as possible. For more details about the schedule updates as well as the latest news on upcoming releases and events, please check the forums and the official game website. We thank you for your patience and understanding during this time of change, and we look forward to continuing to provide you with the best possible gaming experience. Sincerely, The Lineage 2 Team

Dear Players, We have an important announcement to make regarding the weekly maintenance time for Lineage 2. Starting on April 4th, the weekly maintenance will take place every Tuesday at 3pm PDT/10pm UTC. We understand that this change may be inconvenient for some of you, and we apologize for any disruption it may cause. However, we want to assure you that this change is necessary to enable us to provide you with improved support. Our goals are to shorten the maintenance time and be able to resolve post-maintenance issues more quickly. We value your continued support and dedication to Lineage 2, and we appreciate your understanding during this time of transition. We recognize that the regular maintenance time is an important aspect of your gaming experience, and we are committed to making this change as seamless as possible. For more details about the schedule updates as well as the latest news on upcoming releases and events, please check the forums and the official game website. We thank you for your patience and understanding during this time of change, and we look forward to continuing to provide you with the best possible gaming experience. Sincerely, The Lineage 2 Team

Hello everyone, We have added the following supplies to the Guardian server for 1 Adena in the L2Coin shop under the Event section. These are limited per account and will be available until next week's maintenance (refer to the in-game sale period displayed in the UI), so please make sure to grab them using the correct character before they expire! 100 Grace Cookies 1,000 Soulshot Tickets 10,000 Spirit Ores 50 Life Control Tower's Scroll of Blessing Happy hunting! Hermes

Hello everyone, We have adjusted the first round of the VIP Secret Shop from 13:00 - 13:30 to 16:00 - 16:30 server time. Additionally, we have also included an extra round on the last day of the event, on 3/28, which will start at 22:30 - 23:00 server time. This change will take effect after today's maintenance until the end of event. Hermes

Hello, Happened to me as well. We are checking on this issue. I apologize for the inconvenience. Hermes

Hello, There seems to be an issue with the tool tip for the Furious Fist Lv. 2 and Lv.3 skills. We are checking and will update once I know more. Regards, Hermes

Hey everyone, Sorry for the spam, but could you guys please describe exactly what the issue is? Is the UI not responsive? Are you not allowed to enter in the lab? Please clarify, I have just tried to replicate the problem and had no issues changing class multiple times, including the Assassin. Hope to hear from you guys soon so I can better understand when and where the problem is happening. Hermes

Hello, My apologizes, you are correct and the new class is supposed to be available for all players when using the ticket. We are currently checking the problem where the Class Change Ticket is currently no working for any class. Thank you, Hermes

Hello, I saw this and we will get it verified. Please allow me time, and I will provide an update soon I can. Thank you for dedicating time and effort in this report. Hermes

Hello everyone, I apologize for all the issues you are encountering. I'm currently going over all posts and will update the Issue Tracker topic that was created under the Announcements Area. Please allow me some time to start updating you all, we are currently trying to replicate and confirm the issues. I plan on updating the tracker as we work on verifyin problems and when I have more information about solutions. I appreciate your support in reporting problems, and apologize for the inconvenience. Hermes

Hello everyone, We are currently investigating the Necropolis of Devotion issue reported here, once I know more, I will update the Issue Tracker topic that was created in the Announcements Section. Could you please reach out to CS regarding you issue and see if they can help? Duplicated items were removed from the NShop as they were sold in the L2Coin shop. This is not a bug. We will check on this issue. Please check the Issue Tracker for any updates. I apologize for the inconvenience. Hermes

Hello, We are investigating the issues you have pointed out and I will provide updates in the newly created topic under the announcements section. The Balok is currently in progress in-game, can you please explain in more detail what the issue is? Hermes

Hello, Since the Assassin is a new class, the Class Change Ticket will not work to change from and existing class to the newly released one. I hope you can understand, and I apologize for the inconvenience. Hermes

Hello, Yes, the Class Change Ticket will be added to the Adena Shop as disclosed in the event page. Once I know more, I will update the Issue Tracker topic. I apologize for the inconvenience. Hermes

This topic was created to track current issues. It will be constantly updated. Teleporting issues with 'Necropolis of Devotion' Zone. (Updated 3/17) We have identified the problem. The issue will be fixed during the next week's maintenance on 3/22. Life Control Tower's Scroll of Blessing current weight set to 30. (Updated 3/17) We have identified the problem. The issue will be fixed during the next week's maintenance on 3/22. Teleporting issues to Spider Nest (Updated 3/21). We have identified the problem. The issue will be fixed during the next week's maintenance on 3/22. Skill Enchant options is displayed in the skill UI. We are currently investigating this issue. Will update this topic once there is more information to share.

This topic was created to track current issues. It will be constantly updated. Class Change Ticket not available in the Blackbird and Elcadia Adena Shop. (Updated on 3/16) The Class Change Coupon will be added to the Blackbird and Elcadia Adena shop during the maintenance on 3/22. Olympiad not starting in Blackbird and Elcadia. (Updated on 3/16) This issue has been resolved, and Olympiad will proceed normally. We will continue monitoring for any unforeseen issues.

This topic was created to track current issues. It will be constantly updated. Macro issues when using the Macro Second Slot. We have confirmed this issue. Will update the topic once there is more information to share. Tyrr Grand Khavatari skill tool tip issues. We are investigating this issue. Will update the topic once there is more information to share.

Game servers will be down for maintenance beginning Wednesday, March 8 at 4 a.m. PT / 6 a.m. CT / 7 a.m. ET / 12 p.m. UTC +1 and will be unavailable for approximately 2 hours and 45 minutes. We appreciate your patience!The following changes will be made to the game during this maintenance: The Update Commemorative Pack will become available for 1 week! The Ice Queen’s Treasure Chest promotion will end next week! All promotional related items will be removed on 3/15. The Black Tiger event will end! All event related items will be removed. The Love Strongboxes Promotion Special Crafting will end! All promotion related items will be removed.

Game servers will be down for maintenance beginning Wednesday, March 8 at 4 a.m. PT / 6 a.m. CT / 7 a.m. ET / 12 p.m. UTC +1 and will be unavailable for approximately 2 hours and 45 minutes. We appreciate your patience! The following changes will be made to the game during this maintenance: The Update Commemorative Pack will become available for 1 week! The Tower of Insolence Treasure Chest promotion will end next week! All promotion related items will be removed on 3/15. The Seal of Giran & Special Crafting Exchange will end! All promotion related items will be removed. The Black Tiger event will end! All event related items will be removed. The Valentine’s event will end! All event related items will be removed. The Love Strongboxes related items will be removed!

Game servers will be down for maintenance beginning Wednesday, March 8 at 4 a.m. PT / 6 a.m. CT / 7 a.m. ET / 12 p.m. UTC +1 and will be unavailable for approximately 2 hours and 45 minutes. We appreciate your patience! The following changes will be made to the game during this maintenance: The Shining Aden Luxury Box promotion will end next week! The promotional Special Crafting will end. The Rim Kamaloka event will end next week! All event related items will be removed. The Love Strongboxes Special Crafting will end! All promotion related items will be removed. Server Transfers will become unavailable until further notice!

Hello, The transfers are enabled. However, please take note that we will disable transfers after tomorrow's maintenance due to the Content Update scheduled for 3/15. Please let us know if you encounter any issues. Hermes

Hi everyone, Thank you for sharing the issues you all caught. These have all been corrected already. As for the changes to Ivory Tower Crater and Silent Valley, the information is accurate and the difficulty will be lowered. Hermes

Hello everyone, With the upcoming Dethrone Fire Update, some items will be removed during the maintenance. Please refer to the list below for all affected items. Item Removal during the maintenance on 03/15/2023 – Patch Day: Gatekeeper Token Record of Seven Signs Newbie Travel Token Supply Orders Item Set Pack (No-grade) (Warrior) Item Set Pack (D-grade) (Warrior) Item Set Pack (C-grade) (Warrior) Item Set Pack (B-grade) (Warrior) Item Set Pack (A-grade) (Warrior) Item Set Pack (A/S-grade) (Warrior) Item Set Pack (No-grade) (Wizard) Item Set Pack (D-grade) (Wizard) Item Set Pack (C-grade) (Wizard) Item Set Pack (B-grade) (Wizard) Item Set Pack (A-grade) (Wizard) Item Set Pack (A/S-grade) (Wizard) Mentoring Guidebook Returning Hero's Potion Pack Returning Hero's Support Box Returning Hero's Wondrous Cubic Welcome Guide Toma's Support Box Lala’s Welcome Guide Returning Hero's Gold Chest Returning Hero's Potion Pack Abelius Cloak Sapyros Cloak Ashagen Cloak Cranigg Cloak Soltkreig Cloak Naviarope Cloak Leister Cloak Sayha's Cloak Brooch Augment Stone (Lv. 4 Brooch) Top-grade Brooch Augment Stone We look forward to releasing the full update patch notes soon. Stay tuned! Hermes