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Conguero

L2 Team
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Conguero last won the day on July 12

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About Conguero

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    Community Manager

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  1. Being fair and not taking sides

    These two subjects are entirely unrelated. Attempting to force them together to make some glowing indictment isn't a productive means of having a discussion at all.
  2. Conguero, Neutron

    Please don't direct thread titles to NCSOFT staff members. From the forum Code of Conduct: The subject of this thread is also already active in the thread to which I responded yesterday. It doesn't need a separate one. Thanks.
  3. Hello all, With the Freya server having been merged with Naia last month, we'll be closing down the Freya Server Discussions forums next Wednesday, July 18. While these forums aren't really active currently, I'm giving you this heads up in case there are any posts or threads on these forums you want to save for future reference. Please do so at your earliest convenience before the forums are removed. Of course, going forward, you should feel free to converse on the Naia Server Discussions forum. Thanks! Conguero
  4. GM's ruining gameplay?

    Hello all, Firstly, I want to apologize for the delay in reply to this thread. We've been following your responses closely and further discussing the matter in question internally. As the OP rightly pointed out when kicking off this thread, the original action we took to remove a player's Antharas Fighter (Top-Grade) and refund its crafting materials isn't a service we typically provide. Nevertheless, it occurred due to a procedural error on our part. When other players began ticketing in to question this action and make similar requests of CS, it was initially decided that we wouldn't reverse what was already done, but nor would we change our policies and perform similar refunds for other characters. Given the context and all of the circumstances surrounding this situation, we continued to deliberate among the Lineage II leadership team. We've ultimately decided that it's more negatively impactful to the community to allow the original reversal to stand. As a result, we've removed the two high-grade weapons that were crafted with the materials we refunded, restored the Antharas Fighter (Top-Grade), and returned any additional materials that were used to make the two high-grade weapons. To be clear, the original actions we took meant that there were no great solutions to this scenario. Whether we let things stand as they were, or reversed our actions as we now have, we knew that some players would end up dissatisfied. Again though, we feel that reversing our original actions was the better option, and we've done that today and already communicated with the affected player. Thank you all for your reports and your patience while we discussed within our team next steps toward a more reasonable resolution.
  5. Game servers will be down for maintenance beginning Wednesday, July 11, 2018 at 4am PDT / 6am CDT / 7am EDT / 1100 GMT and ending at approximately 8am PDT / 10am CDT / 11am EDT / 1500 GMT. Estimated downtime is 4 hours. With this maintenance: Standard database maintenance and application restarts will be performed. Other updates and reminders: Red Libra will continue for one more week until July 18. Freya's Deluxe Shopping Bags will remain available for one more week until July 18. Save the clock tower! If you have any questions about the changes taking place during tomorrow's maintenance, please feel free to post them on the forums. We also encourage you to follow @L2andAionOps for maintenance and server status updates. Have a safe and fun Fourth of July!
  6. Items removed on the next update

    We do not have that confirmation as of yet. We'll inform you as soon as possible.
  7. I want my name back!!!

    Yes, that's fine. Submit a ticket for our Customer Support team to review. From the Server Merge Guide:
  8. Game servers will be down for maintenance beginning Wednesday, June 27, 2018 at 4am PDT / 6am CDT / 7am EDT / 1100 GMT and ending at approximately 1pm PDT / 3pm CDT / 4pm EDT / 2000 GMT. Estimated downtime is 9 hours. With this maintenance: Characters on the Freya server will be merged to the Naia server. Additional maintenance will be performed on the NCSOFT platform. Standard database maintenance and application restarts will be performed. Other updates and reminders: Red Libra will continue until July 18. Bonus XP server settings will be enabled again this weekend, June 30–July 1. Freya's Deluxe Shopping Bags will remain available until July 18. The Dude abides. If you have any questions about the changes taking place during tomorrow's maintenance, please feel free to post them on the forums. We also encourage you to follow @L2andAionOps for maintenance and server status updates.
  9. Game servers will be down for maintenance beginning Wednesday, June 20, 2018 at 4am PDT / 6am CDT / 7am EDT / 1100 GMT and ending at approximately 9:30am PDT / 11:30am CDT / 12:30pm EDT / 1630 GMT. Estimated downtime is 5 hours 30 minutes. With this maintenance: Red Libra VII will begin! In addition, new weekend bonus XP settings will be applied. The L2 Store will be updated with the Freya's Shopping Bag promotion. La Vie en Rose's Brooches will be removed from the L2 Store. Standard database maintenance and application restarts will be performed. Other updates and reminders: The Freya-to-Naia server merge is scheduled to take place next Wednesday, June 27. Be excellent to each other. If you have any questions about the changes taking place during tomorrow's maintenance, please feel free to post them on the forums. We also encourage you to follow @L2andAionOps for maintenance and server status updates.
  10. Red Libra VII is Coming June 20!

    Beginning next Wednesday, June 20, the much-anticipated Red Libra event will be returning to Aden! Elders will be setting up shop in the Town of Giran to offer you their generous array of services. We’ll provide you with the full event details next Tuesday. In addition to Red Libra VII, we’ll also be updating the L2 Store with Freya’s Deluxe Shopping Bag containing Freya’s Frozen Scrolls, Recovery Potions, and Art of Seduction-EXP, in addition to Freya, Sirra, and Snowman Special Cards. Stay tuned for details on this special offer! As an extra boon to your adventures across Aden, we’ll be running an XP boost event during the following weekends. Schedule Start Date End Date Week1 2018-06-23 00:00:00 2018-06-24 23:59:59 Week 2 2018-06-30 00:00:00 2018-07-01 23:59:59 Week 3 2018-07-07 00:00:00 2018-07-08 23:59:59 Week 4 2018-07-14 00:00:00 2018-07-15 23:59:59 One important note about the June 20 update: the 10% reduction cost of Gemstone Powder for creating high-grade brooches will be removed. If you’re planning to create more in the near future it’s best to stock up before next Wednesday! Here’s a breakdown of the upcoming value changes. Received Item Required Items Qty (June 20) Qty (Current) Elegant Brooch (6-slot) Radiant Brooch (5-slot) 1 Gemstone Powder 440 396 Glorious Brooch (6-slot) Elegant Brooch (6-slot) 1 Gemstone Powder 50 45 Brooch Spirit Stone 9 Glorious Brooch Rare (6-slot) Glorious Brooch (6-slot) 1 Gemstone Powder 100 90 Glorious Brooch Fragment 1 We look forward to sharing more event and store update details with you next week. Stay tuned! Cheers, The Lineage II Team
  11. Server Transfer Status Update

    As we prepare to merge Freya to Naia, we want to make sure you’re aware of how server transfers will be handled in the days and weeks ahead. If you’re thinking of transferring a character to another server, below you’ll find what you need to know. There will be a cutoff period for all server transfers while the merge of Freya with Naia is performed. Anyone interested in transferring a character in the very near future needs to know that your application must be submitted by this coming Monday, June 18. Applications submitted before the deadline will be processed by Wednesday, June 20. After next Wednesday transfers will be unavailable for three weeks. Applications will be enabled again on Thursday, July 5, and we’ll resume performing transfers on Wednesday, July 11. To recap, here are the important dates: Monday, June 18: New server transfer applications will become unavailable Wednesday, June 27: The Freya server will be merged with Naia Thursday, July 5: Transfer applications will be restored Wednesday, July 11: Processing of new transfers will resume For full details on the process for merging characters on Freya to Naia, view the Server Merge Guide. We hope this helps you prepare! Cheers, The Lineage II Team
  12. Game servers will be down for maintenance beginning Wednesday, June 13, 2018 at 5am PDT / 7am CDT / 8am EDT / 1200 GMT and ending at approximately 7:30am PDT / 9:30am CDT / 10:30am EDT / 1430 GMT. Estimated downtime is 2 hours 30 minutes. With this maintenance: Standard database maintenance and application restarts will be performed. Other updates and reminders: La Vie En Rose's Brooches remain on sale until Wednesday, June 20. The Freya-to-Naia server merge is scheduled to take place Wednesday, June 27. Red Libra will return later this month! I was thinking of the immortal words of Socrates, who said, "I drank what?" If you have any questions about the changes taking place during tomorrow's maintenance, please feel free to post them on the forums. We also encourage you to follow @L2andAionOps for maintenance and server status updates.
  13. Freya-to-Naia Server Merge Guide

    On Wednesday, June 27, 2018 during weekly maintenance Freya will be merged with Naia. With this date rapidly approaching we want to make sure players on both servers are aware of how they'll be affected by the process. First, it's important to note that the plan with this server merge is to transfer Freya characters and clans to Naia directly. Players already on Naia should therefore feel little impact beyond welcoming additional players to the community. Our goal is to ensure that this process is as smooth and pain-free as possible for everyone, but especially for those of you with characters currently on Freya or Naia. Check out our guide to prepare yourself for this merge .
  14. Game servers will be down for maintenance beginning Wednesday, June 6, 2018 at 5am PDT / 7am CDT / 8am EDT / 1200 GMT and ending at approximately 7am PDT / 9am CDT / 10am EDT / 1400 GMT. Estimated downtime is 2 hours. With this maintenance: 20 Hero Coins will be automatically granted to any player who purchased the Ultimate Jewelry Box (x150) Limited from the L2 Store between May 16–29 and received 180 Hero Coins, instead of the intended 200. Standard database maintenance and application restarts will be performed. Other updates and reminders: La Vie En Rose's Brooches remain on sale until Wednesday, June 20. Full details will be posted Thursday, June 7 for the Freya-to-Naia server merge scheduled to take place Wednesday, June 27. Red Libra will return later this month! Shine on, you crazy diamond. If you have any questions about the changes taking place during tomorrow's maintenance, please feel free to post them on the forums. We also encourage you to follow @L2andAionOps for maintenance and server status updates.
  15. We said in the original announcement that video creators could go with a more animation approach rather than strictly using game footage. Since FlorLeFay's video captures original Lineage II art with original music it was accepted. Only four Runner-up Winners were chosen as, unfortunately, all other submissions we received didn't follow this requirement you quoted: This is further stated in "Conditions of Submission" on page 3 of the official rules: Where possible we were lenient in how we enforced the rules, as long as we could apply that leniency equally and fairly to all contestants. Unfortunately, when it comes to intellectual property we have to have strict enforcement. The video you linked is fantastic, as were a few others we received but couldn't select as winners due to the copyrighted music that was used. I'd love to even highlight some of them in the announcement post for others to see, but I can't.
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