I fully agree with all points listed by our romanian colleague WoDy. Server is currently at the worst state possible and instead of trying to fix it, you are making it worse with every single change you make. Even private greek servers x5000 have better customer support and actually listen to their playerbase.
Furthermore, no payments will be made towards NCSoft as a company, i hope this movement will spread across all your servers so you can see how you screwed up.
Lastly, I would like to say that even though you're not the owner of the content, you can mold it however you want with just some invlovment of ur producer, product owner and playerbase. Look how european servers can mold the client to their standards and then tell me again you can't do it because devs... Then tell devs u have to close the servers because no one plays.