Leamak Posted November 16, 2019 Share Posted November 16, 2019 I used a scroll clearlly marked saying item will not be lost. It still says it on the scroll today. Well the item went away on failure. I sent in a ticket for restoration . And was informed today(4 days later) that they will not be able to restore my item. This is an error on their teams part and they will not fix the issue. there is not even a post to protect other players from doing same thing. Please check ticket #23447447 for more details. @Juji Link to comment Share on other sites More sharing options...
Leamak Posted November 16, 2019 Author Share Posted November 16, 2019 sorry for those the read this i didn't specify for you guys...read the description of enchant scroll of fate. I lost a +9 fate because of their wrong description. Link to comment Share on other sites More sharing options...
Francis Posted November 16, 2019 Share Posted November 16, 2019 I had the same issue, made a ticket, nothing happened, move on. Fail description indeed. Link to comment Share on other sites More sharing options...
Leamak Posted November 16, 2019 Author Share Posted November 16, 2019 Moving on cant be an option in this situation. They need to held accountable for their mess ups as we are held accountable for ours.They do this then they will just be lazy as they are being right now and pull some worse crap down the road.The reasoning behind not restoration is they think they can make more money off the me the next time fate talismans come out. Link to comment Share on other sites More sharing options...
L2 Team Juji Posted November 18, 2019 L2 Team Share Posted November 18, 2019 On 11/15/2019 at 7:44 PM, Leamak said: I used a scroll clearlly marked saying item will not be lost. It still says it on the scroll today. Well the item went away on failure. I sent in a ticket for restoration . And was informed today(4 days later) that they will not be able to restore my item. This is an error on their teams part and they will not fix the issue. there is not even a post to protect other players from doing same thing. Please check ticket #23447447 for more details. @Juji Thank you for reporting the issue. It is a known issue now and has been submitted to be fixed immediately. The localization on the item description is incorrect. I will follow up with you separately. Link to comment Share on other sites More sharing options...
Leamak Posted November 18, 2019 Author Share Posted November 18, 2019 They have changed their decision and will now restore the lost item. I thank you for your help in this mater. As i know a change of heart just doesn't come out of the blue. Link to comment Share on other sites More sharing options...
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