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L2 support - long waiting time


marw
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15 hours ago, Yidao said:

As I am typing this it's 9 o' clock in the morning in California. So they should gradually start crawling into the office by now :)

Thank you for info. I created ticket at Thursday, there was one answer yesterday. Anyway issue is not solved, 

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Hime once mentioned that Zendesk, the first line of defense against customer complaints, has some sort of emergency service on weekends. But if your issue is a complex one and needs to be escalated to a real NCsoft GM in Austin or Aliso Viejo, you probably won't get a reply before Monday noon USA time (on Monday mornings they have their weekly meeting and don't work).

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