Administrators GM_EVA Posted May 18, 2023 Administrators Share Posted May 18, 2023 Hello, We have identified an issue where Dethrone skills have been reset after server transfers. Our team is currently working on resolving this issue. For accurate recovery, please do not use the ability enhancement function from May 22 15:00 PDT to May 23 15:00 PDT. Any enhancement occurred during the mentioned period will not be correctly restored. We apologize for the inconvenience. Thank you. Eva Link to comment Share on other sites More sharing options...
PimpMyBow Posted May 18, 2023 Share Posted May 18, 2023 And how many players do you think check these forums? 1 Link to comment Share on other sites More sharing options...
Tokiwa Posted May 18, 2023 Share Posted May 18, 2023 its not only when transfer stop lie .....mine and of some people's got reseted (fighting spirit skill dethrone) to lv 0 even before u guys get the issue with the server transfer thing , but like always u guys never fixed it..... i Send tickets and proved its a bug with the basic logic and screenshot : >>> how u can have (source of fire)skil enchanted +++ and (fighting spirit) skill lv 0 and 0% if need fighting spirit enchanted ++++ too for get sealed source of fire "item" what needs to enchant source of fire?. so after that they comfirmed and said add as a known issue (they said), but here u guys just says about issue of transfer really???? @GM_EVA @Hermes Link to comment Share on other sites More sharing options...
Administrators GM_EVA Posted May 19, 2023 Author Administrators Share Posted May 19, 2023 6 hours ago, Tokiwa said: its not only when transfer stop lie .....mine and of some people's got reseted (fighting spirit skill dethrone) to lv 0 even before u guys get the issue with the server transfer thing , but like always u guys never fixed it..... i Send tickets and proved its a bug with the basic logic and screenshot : >>> how u can have (source of fire)skil enchanted +++ and (fighting spirit) skill lv 0 and 0% if need fighting spirit enchanted ++++ too for get sealed source of fire "item" what needs to enchant source of fire?. so after that they comfirmed and said add as a known issue (they said), but here u guys just says about issue of transfer really???? @GM_EVA @Hermes Hello, We are checking the issue. Sorry that we missed your case. We will proceed with an investigation and give updates. Thank you. Eva Link to comment Share on other sites More sharing options...
Tokiwa Posted May 19, 2023 Share Posted May 19, 2023 ok thanks very much for the update , seems we really have better gms now . @GM_EVA Link to comment Share on other sites More sharing options...
Rimmer Posted May 23, 2023 Share Posted May 23, 2023 @GM_EVAHi Eva, do you have any update as to the new transfers being open after the upcoming maintenance? Thanks! Link to comment Share on other sites More sharing options...
Administrators GM_EVA Posted May 23, 2023 Author Administrators Share Posted May 23, 2023 Hello, All the skill resets occurred during previous server transfers (1st and 2nd) will be restored during this week's maintenance. Also, new transfers after the maintenance would not cause any trouble, so please do not worry about it. Once again, we apologize for this issue and we will make sure it won't be repeated. Thank you. Eva 1 Link to comment Share on other sites More sharing options...
Administrators GM_EVA Posted May 23, 2023 Author Administrators Share Posted May 23, 2023 On 5/19/2023 at 3:00 AM, Tokiwa said: its not only when transfer stop lie .....mine and of some people's got reseted (fighting spirit skill dethrone) to lv 0 even before u guys get the issue with the server transfer thing , but like always u guys never fixed it..... i Send tickets and proved its a bug with the basic logic and screenshot : >>> how u can have (source of fire)skil enchanted +++ and (fighting spirit) skill lv 0 and 0% if need fighting spirit enchanted ++++ too for get sealed source of fire "item" what needs to enchant source of fire?. so after that they comfirmed and said add as a known issue (they said), but here u guys just says about issue of transfer really???? @GM_EVA @Hermes Hello, @Tokiwa We have identified the case, and your skill will also be restored during this week's maintenance. We apologize for the issue, and hope this resolves the trouble. Thank you. Eva 1 Link to comment Share on other sites More sharing options...
bentorero Posted May 23, 2023 Share Posted May 23, 2023 @GM_EVA to clarify, u mentioned the dates may 22 until correction. does it mean the upgrades i did prior may 22 will be added to my skills upon restoration? Link to comment Share on other sites More sharing options...
Administrators GM_EVA Posted May 23, 2023 Author Administrators Share Posted May 23, 2023 35 minutes ago, bentorero said: @GM_EVA to clarify, u mentioned the dates may 22 until correction. does it mean the upgrades i did prior may 22 will be added to my skills upon restoration? Hello, @bentorero Yes, the upgrades you've applied before May 22 15:00 PDT will not be lost and be added to your restored skills. But if you find any unresolved problem after the maintenance, please let me know. Thank you. Eva Link to comment Share on other sites More sharing options...
bentorero Posted May 23, 2023 Share Posted May 23, 2023 2 hours ago, GM_EVA said: Hello, @bentorero Yes, the upgrades you've applied before May 22 15:00 PDT will not be lost and be added to your restored skills. But if you find any unresolved problem after the maintenance, please let me know. Thank you. Eva shame we got advised the opposite on our tickets! hence we didnt upgrade anything much! thats >3 weeks of no upgrade! Link to comment Share on other sites More sharing options...
Tokiwa Posted May 23, 2023 Share Posted May 23, 2023 10 hours ago, GM_EVA said: Hello, @Tokiwa We have identified the case, and your skill will also be restored during this week's maintenance. We apologize for the issue, and hope this resolves the trouble. Thank you. Eva Thanks , @GM_EVA u doing a great job letting us know here,I will check after maintenance and update if solve the problem or not Link to comment Share on other sites More sharing options...
S17V3R Posted May 24, 2023 Share Posted May 24, 2023 @GM_EVA @Hermes Please check again this issue. 1 month now and my account is still untouched. Still Fire skill Level 0. You fixed only the accounts on cross server issue and not the accounts that is not included in the cross server issue. Frustrating. Link to comment Share on other sites More sharing options...
Tokiwa Posted May 24, 2023 Share Posted May 24, 2023 i come here to say thanks for fixed my skill dethrone, but i enchanted before 22 may like u mention above and was lv 1 , my skill now fixed , but i lost the other lv 1 what i enchanted before 22 May. i hope can solve this problem @GM_EVA Link to comment Share on other sites More sharing options...
Rimmer Posted May 24, 2023 Share Posted May 24, 2023 @GM_EVA Hi Eva, Is there any chance of a server transfer next week? I am was planning to transfer for weeks. Thanks. Link to comment Share on other sites More sharing options...
Administrators GM_EVA Posted May 24, 2023 Author Administrators Share Posted May 24, 2023 Hello, 4 hours ago, S17V3R said: @GM_EVA @Hermes Please check again this issue. 1 month now and my account is still untouched. Still Fire skill Level 0. You fixed only the accounts on cross server issue and not the accounts that is not included in the cross server issue. Frustrating. We are sorry. We will be checking your issue to proceed with the restoration. Thank you. 4 hours ago, Tokiwa said: i come here to say thanks for fixed my skill dethrone, but i enchanted before 22 may like u mention above and was lv 1 , my skill now fixed , but i lost the other lv 1 what i enchanted before 22 May. i hope can solve this problem @GM_EVA Thank you for the update. We will be further investigating the issue. 4 hours ago, Rimmer said: @GM_EVA Hi Eva, Is there any chance of a server transfer next week? I am was planning to transfer for weeks. Thanks. Sorry, we are not able to confirm when the server transfer will be carried out again, as not all the skill reset issues are resolved yet. We will post an announcement about it as soon as we get an update. Thank you. Best regards, Eva 1 Link to comment Share on other sites More sharing options...
Administrators GM_EVA Posted May 24, 2023 Author Administrators Share Posted May 24, 2023 4 hours ago, Tokiwa said: i come here to say thanks for fixed my skill dethrone, but i enchanted before 22 may like u mention above and was lv 1 , my skill now fixed , but i lost the other lv 1 what i enchanted before 22 May. i hope can solve this problem @GM_EVA Hello, We cannot simply add up the levels (ex. Lv 1+ Lv 1 = Lv 2) due to the enhancement concept and balance. However, the material you have used to enhance from Lv 0 to Lv 1 after the reset will be restored (300 Fire Orb). Please check your inventory. We apologize for the inconvenience caused by the issue. Thank you. Eva 1 Link to comment Share on other sites More sharing options...
Administrators GM_EVA Posted May 24, 2023 Author Administrators Share Posted May 24, 2023 5 hours ago, S17V3R said: @GM_EVA @Hermes Please check again this issue. 1 month now and my account is still untouched. Still Fire skill Level 0. You fixed only the accounts on cross server issue and not the accounts that is not included in the cross server issue. Frustrating. Hello, Your case is identified and the skills will be restored during next week's maintenance. We apologize for the delayed process. Thank you. Eva Link to comment Share on other sites More sharing options...
Tokiwa Posted May 24, 2023 Share Posted May 24, 2023 1 hour ago, GM_EVA said: Hello, We cannot simply add up the levels (ex. Lv 1+ Lv 1 = Lv 2) due to the enhancement concept and balance. However, the material you have used to enhance from Lv 0 to Lv 1 after the reset will be restored (300 Fire Orb). Please check your inventory. We apologize for the inconvenience caused by the issue. Thank you. Eva thanks for fix everything... Its all good now , Good Job @GM_EVA 1 Link to comment Share on other sites More sharing options...
Rimmer Posted May 24, 2023 Share Posted May 24, 2023 2 hours ago, GM_EVA said: ... Sorry, we are not able to confirm when the server transfer will be carried out again, as not all the skill reset issues are resolved yet. We will post an announcement about it as soon as we get an update. Thank you. Best regards, Eva Hope you can solve this soon to open the transfers before the maintenance. I am cheering for you. Thanks! 1 Link to comment Share on other sites More sharing options...
Rimmer Posted May 28, 2023 Share Posted May 28, 2023 @GM_EVA @Wissp Any updates? Did you get any update from devs? Are you confident to fix this after several weeks? Thanks. Link to comment Share on other sites More sharing options...
Rimmer Posted June 1, 2023 Share Posted June 1, 2023 @S17V3R Hi mate, did @GM_EVA manage to help you? Link to comment Share on other sites More sharing options...
S17V3R Posted June 1, 2023 Share Posted June 1, 2023 Hello @GM_EVA Thank you for restoring my Dethrone Skills.. 1 more issue my fighting spirit skill was restored to Level 0 100%.. Basically this skill was Level 2 already with percentage on it. Its quite hard to swallow that skills have had issue for more than 1 month already and still not fixed on my side.. No compensation also.. I don't know if I can enchant my skills or not.. more than a month without progress on my side.. Just Check my account for reference. Frustrating x2. @Rimmer Barely fixed.. Still have issue. Link to comment Share on other sites More sharing options...
Administrators GM_EVA Posted June 2, 2023 Author Administrators Share Posted June 2, 2023 5 hours ago, S17V3R said: Hello @GM_EVA Thank you for restoring my Dethrone Skills.. 1 more issue my fighting spirit skill was restored to Level 0 100%.. Basically this skill was Level 2 already with percentage on it. Its quite hard to swallow that skills have had issue for more than 1 month already and still not fixed on my side.. No compensation also.. I don't know if I can enchant my skills or not.. more than a month without progress on my side.. Just Check my account for reference. Frustrating x2. @Rimmer Barely fixed.. Still have issue. Hello, @S17V3R. We have identified the issue with your fighting spirit skill and it will be restored during next week's maintenance. Are there any other skills that needs to be restored? Please inform me in detail before the maintenance so that we can restore them altogether. We apologize for causing the inconvenience. Thank you. Eva Link to comment Share on other sites More sharing options...
Administrators GM_EVA Posted June 2, 2023 Author Administrators Share Posted June 2, 2023 44 minutes ago, Rimmer said: Hi @GM_EVA, since @S17V3R problem is not transfer related, isnt it the right time to open the transfers again? It takes so long. I haven't heard from you for some time. Thanks, Rybička Hello, @Rimmer I am sorry that we cannot confirm when the server transfer would be restarted. We will try our best to communicate with the related staff to open the transfer as soon as possible. Once again, we apologize for the inconvenience. Thank you. Eva Link to comment Share on other sites More sharing options...
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