Oracle Posted October 12, 2018 Share Posted October 12, 2018 Hi before any haters/ GM to delete this post wanna clarify that I don't use any sort of malicious software and all I have on my PC is TS notifier / Leatrix / Logitech keyboard which I use manually . 2 of my acc got blocked due suspicious activity / 1 main 1 pp box . already been 50h+ since ticket been send in order to get an explanation about what's going on as the acc blocked occurred 10 min after I top up some NC coins . GM posted here on forum response time for tickets is between 24-30 HOURS . I'm sick of waiting and I consider they made an abuse by stopping me using the bonuses I purchased with my own money ( rune exp 30 day is wasting) sick of their ignorance towards a customer and im very disgusted about the way they treat us the community . I understood they had more issue and they had a lot of tickets but when u earn so much money from us the customers you should had seen this and bring more people on board in order to process all tickets in a decent time frame . I took a week off work and played 12-15/day in order to be above regular players lvl but now been almost 3 days since I couldn't log in my accounts and most likely all my hard work and effort was for nothing . If I was using BOT or anything else believe me I wouldn't made any post as I was thinking I took my chances and risked and I got caught but that's not the case and is frustrated that in mean time adena seller keep shouting on town and nothing is done about real issues . Ncwest team you should be ashamed of urself and how you treat us and your customer server is disgusting . I'm only looking now to claim all my money back from the packs and NCcoins since in 3 days they wasn't able to justify me their actions . that's an abuse and it shouldn't happened . FKING Disgusted . all my payment have been made by card not paypal so looking for any help that you guys can give in order to get back my money which NCwests abusively stop the services that I paid for. Link to comment Share on other sites More sharing options...
L2 Team Hime Posted October 12, 2018 L2 Team Share Posted October 12, 2018 Hello, sorry to hear you've been waiting so long for a response. Do you have other tickets opened on the same issue? There maybe replies to your other tickets. Link to comment Share on other sites More sharing options...
Oracle Posted October 12, 2018 Author Share Posted October 12, 2018 no I only made 2 ticket 1 from pp account and 1 from main account nothing till present Link to comment Share on other sites More sharing options...
L2 Team Hime Posted October 12, 2018 L2 Team Share Posted October 12, 2018 Can I have your ticket numbers? Thank you! Link to comment Share on other sites More sharing options...
Kaely91 Posted October 12, 2018 Share Posted October 12, 2018 ticket 22102193 and ticket 22076462 same problem Link to comment Share on other sites More sharing options...
Kaely91 Posted October 12, 2018 Share Posted October 12, 2018 Please do something my friends are locked since 5 days.... Link to comment Share on other sites More sharing options...
Oracle Posted October 12, 2018 Author Share Posted October 12, 2018 @Hime here you go Your request (22123924: ACCOUNT LOCKED - CARD PAYMENT / Your request (22123909: ACCOUNT LOCKED - CARD PAYMENT) has been received Link to comment Share on other sites More sharing options...
Kaely91 Posted October 12, 2018 Share Posted October 12, 2018 @Hime ticket 22102193 and ticket 22076462 same problem Link to comment Share on other sites More sharing options...
L2 Team Hime Posted October 12, 2018 L2 Team Share Posted October 12, 2018 1 hour ago, Oracle said: @Hime here you go Your request (22123924: ACCOUNT LOCKED - CARD PAYMENT / Your request (22123909: ACCOUNT LOCKED - CARD PAYMENT) has been received Oracle, 22123924 - please respond to the agent's questions from their response on Tuesday. 22123909 - this ticket was responded to earlier today. Link to comment Share on other sites More sharing options...
avaritia2305 Posted October 12, 2018 Share Posted October 12, 2018 @Hime plz check 22143112 got banned after open a ticket for refund Link to comment Share on other sites More sharing options...
Oracle Posted October 12, 2018 Author Share Posted October 12, 2018 @Hime Thanks for contacting us! Your request (22123924: ACCOUNT LOCKED - CARD PAYMENT) has been received, and is being reviewed by our Support team. We'll contact you as soon as we have an answer for you. Can't wait? Visit our Knowledge Base! To add information to your request, simply reply to this email. If you no longer need assistance, just reply with "I no longer need help" in the body of your email. ( no question asked can put screen with full email ) and same here Thanks for contacting us! Your request (22123909: ACCOUNT LOCKED - CARD PAYMENT) has been received, and is being reviewed by our Support team. We'll contact you as soon as we have an answer for you. Can't wait? Visit our Knowledge Base! To add information to your request, simply reply to this email. If you no longer need assistance, just reply with "I no longer need help" in the body of your email. Link to comment Share on other sites More sharing options...
L2 Team Hime Posted October 12, 2018 L2 Team Share Posted October 12, 2018 Did our replies end up in your spam folder? Link to comment Share on other sites More sharing options...
Oracle Posted October 12, 2018 Author Share Posted October 12, 2018 No response give or any question asked can put screen with email . nothing in inbox or spam Link to comment Share on other sites More sharing options...
Oracle Posted October 12, 2018 Author Share Posted October 12, 2018 nop bouth automatic messages are in inbox Link to comment Share on other sites More sharing options...
Oracle Posted October 12, 2018 Author Share Posted October 12, 2018 have a look yourself … ALL MAILS https://imgur.com/a/Wk7ppru Link to comment Share on other sites More sharing options...
Morphel Posted October 12, 2018 Share Posted October 12, 2018 @Hime, can you please help with ACCOUNT LOCKED? We have two member of our CP with that problems. That persist for one week. Thanks Char : Cheetos Acount Block : 05/10 Ticket : 22169713 , 22031888 Pack Runa 30 days 2k Ncoins REQUEST: 22031888 Server: Talking Island Name: Cheetos Class: Orc Monk level: 23 REQUEST: 22011725 Server: Talking Island Name: LordTerror Class: Human Knight level: 23 Link to comment Share on other sites More sharing options...
Oracle Posted October 12, 2018 Author Share Posted October 12, 2018 @Hime where is the RESPONSE ? https://imgur.com/a/135Ln1K SPAM EMPTY !!! Link to comment Share on other sites More sharing options...
avaritia2305 Posted October 12, 2018 Share Posted October 12, 2018 @Hime plz check 22169029 Link to comment Share on other sites More sharing options...
FazaNx Posted October 12, 2018 Share Posted October 12, 2018 Hi, What abaut my question abaut locked i waiting 48+ hours and still didint get any answer my ticket 22121794 Link to comment Share on other sites More sharing options...
Oracle Posted October 12, 2018 Author Share Posted October 12, 2018 @Hime so ???? if u wish I can let you log on both emails and show me Link to comment Share on other sites More sharing options...
Oracle Posted October 12, 2018 Author Share Posted October 12, 2018 @Hime so am I getting an answer or what is going on as is 04:31 AM …. Link to comment Share on other sites More sharing options...
ZygiA Posted October 12, 2018 Share Posted October 12, 2018 7 hours ago, Oracle said: Hi before any haters/ GM to delete this post wanna clarify that I don't use any sort of malicious software and all I have on my PC is TS notifier / Leatrix / Logitech keyboard which I use manually . 2 of my acc got blocked due suspicious activity / 1 main 1 pp box . already been 50h+ since ticket been send in order to get an explanation about what's going on as the acc blocked occurred 10 min after I top up some NC coins . GM posted here on forum response time for tickets is between 24-30 HOURS . I'm sick of waiting and I consider they made an abuse by stopping me using the bonuses I purchased with my own money ( rune exp 30 day is wasting) sick of their ignorance towards a customer and im very disgusted about the way they treat us the community . I understood they had more issue and they had a lot of tickets but when u earn so much money from us the customers you should had seen this and bring more people on board in order to process all tickets in a decent time frame . I took a week off work and played 12-15/day in order to be above regular players lvl but now been almost 3 days since I couldn't log in my accounts and most likely all my hard work and effort was for nothing . If I was using BOT or anything else believe me I wouldn't made any post as I was thinking I took my chances and risked and I got caught but that's not the case and is frustrated that in mean time adena seller keep shouting on town and nothing is done about real issues . Ncwest team you should be ashamed of urself and how you treat us and your customer server is disgusting . I'm only looking now to claim all my money back from the packs and NCcoins since in 3 days they wasn't able to justify me their actions . that's an abuse and it shouldn't happened . FKING Disgusted . all my payment have been made by card not paypal so looking for any help that you guys can give in order to get back my money which NCwests abusively stop the services that I paid for. This is a serious allegation and could be considered as defamation. I had the same issue and waited out or PMed @Hime on forums instead of throwing these accusations around. Ye, NCWest stole some 100 bucks from you. Link to comment Share on other sites More sharing options...
Oracle Posted October 12, 2018 Author Share Posted October 12, 2018 10 hours ago, ZygiA said: This is a serious allegation and could be considered as defamation. I had the same issue and waited out or PMed @Hime on forums instead of throwing these accusations around. Ye, NCWest stole some 100 bucks from you. And how its called the fact that they stop me to play without any explanation in 4 days already and I paid on their business 200$ ??? as you could see I posted print from emails and clearly show no response whatsoever from them ??? @Hime btw im still waiting for an answer as I didn't get any yet Link to comment Share on other sites More sharing options...
kentavrosgr Posted October 12, 2018 Share Posted October 12, 2018 I have the same isue,my odysey begin when i made 2 acounts on 28-30 octomber and i took the 30 dollars pack on both,after i took the pack the one acount locked for suspicious reasons????...what the hell i told my card is ok what is going on, lets log to other acount and send a petition, xaxa noooooo i coudnt,when i was trying to log to other acount a message has caming out that was an error and to try again later ,(the same message is coming out after 2 weeks) so i made a petition with my mail in the super suport team of ncwest on 1st of octomber ,and i was waiting.... and wating... and the game starts xaxaxa,but i sayed ok ,its a start they must be busy ,lets make an other acount and lets begin the adventure ,and i made...(the fool) i payed again 30 dollars in total 30+30+30=90 dollars (wow) and i started playing ,on 5th of octomber, in 6th of octomber an answer came for my petition and they ask me for card number,country and city and birth date after 5 days, i give them the infos ,the codes of my packs and i say to my self ok they are a litle late but i will take my money back at least.....noooooooo y are wrong idiot (i tell idiot my self) in monday i take the response that my acounts are baned beacause they are similar and the system lock them and nothing for my money ,and i send them again a reply on monday 8th to tell me what is going to hapen to my money ,im still wating a response (the idiot) ah the funiest part is this i played with my new acount from 5th until 7th of octomber on monday, i left for work out of town and i came back today ,and guess what ,my acount was blocked for suspicious reasons...... im sick and tired of all this and sad beacause i wanted to play this game.. if someone can help plz do it.i pm you @Hime with details @Hime Link to comment Share on other sites More sharing options...
Oracle Posted October 12, 2018 Author Share Posted October 12, 2018 well I guess I will have the be the first one ever who will try take legal actions against this abuse if is not sorted by Monday morning … and I will want to be compensated aswell NCWEST YOU ARE A DISGUSTED GREEDY FILTHY COMPANY !!! YOU ARE A DISGRACE FOR THIS COMMUNITY !!! Link to comment Share on other sites More sharing options...
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