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Kicked out from Olympiad issue


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I experienced a problem during Olympiad. The problem that I was kicked out from Olympiad with a message that you can't enter Olympiad loosing 24 points due to kicked out. While opening a ticket with NCsoft technical support about this issue I explained what has happened. The answer from NCsoft was, upon the investigation and checking logs it was found that I lost a game and lost 24 points. I am completely not agree with NCsoft investigation because during Olympiad games you can lose maximum 12 points to other player if you lose . NCSOFT claiming that it is possible to lose 24 points. I have reasonable cost to believe that it is a game bug or purposely done to get points from people and promote other toons. Is anybody else had this issue? I don't feel comfortable that someone else got my points which they not deserve and NCSOFT making it happen. Thank NCSOFT. 

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