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GM Kreon failed me and I'm being wronged


XPitouX

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I opened a ticket to find out if my +12 Dark Krishna Fighter was eligible for restoration, then the GM Kreon confirmed to me that the weapon was eligible, as he confirmed to me that it was I tried to enchant my weapon but unfortunately it failed. Soon after I went to ask him to restore my weapon, but Gm Aozora told me that I was not eligible and that he couldn't do anything about it. so I insisted because I am being harmed by a mistake that was made by GM Kreon. He's the one who gave me the go-ahead to restore the ineligible weapon. it was his mistake to say he was eligible. Now they're telling me they can't do anything. however it was an error of the NCSoft team, not mine. I want my weapon again because GM Kreon confirmed to me that I was eligible. I need some GM to solve my problem, I have all the prints that prove the huge mistake that GM Kreon made with me to prove that I'm not lying and if I need to use it if nobody helps me, if they don't help me I'll need to file a lawsuit lawsuit against NCSoft because I am being harassed by a failure of the NC team

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On 3/4/2022 at 7:11 PM, Helv said:

This restoration policy is an abomination...  People don't even try to hide what it is being used for.  It's all there in black and white.

Well , he have did the right thing asked before doing anything..

 Once I put my ticket to restore my bloody +12 retri which I failed with blessed they told me they cant see my weapon (well obviously it burned..) so restoration was declined.. 

And they said my +7 retri may be in question if it fail (same retri which was +12...  enchanted to +7 when i failed my +12..)

This restoration system works only for whales and its been proven paid customers got more attention everywhere same in game or real life :) 

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