I don't know if it's too late for this poll or not, but too many good friends quit already.
I agree with all Ando said, I played since Teon Franz etc back in 2005 when we were all happy with less.
IMO, the fact that all % chance is so low is also a high frustration rate. Enchant, craft, event boxes, etc., and mats only from events that we can't use to finish an item. Still missing claws for more than a year.