Favela Posted November 7, 2019 Share Posted November 7, 2019 Why was the previous one closed? I would like an answer as to why my accounts standing in town for the halloween event that I just purchased NC coins on for the cloak event were blocked? @Hime @Juji Link to comment Share on other sites More sharing options...
wakai Posted November 7, 2019 Share Posted November 7, 2019 And we are not trying to reach the mods. We are trying reach people that have answers @Hime @Juji Link to comment Share on other sites More sharing options...
Janeway Posted November 7, 2019 Share Posted November 7, 2019 U will never get any comment from @Hime of @Juji on the forum about this matter. And u will allways get a auto replay from support. I go no clue why it is as it is, It could be something about new acc getting sudden vip 5-7 like whitin hours of acc being made or to the thing where ppl use money to buy Nc coins from other places that is a problem. nonetheless expect no replay from them. Link to comment Share on other sites More sharing options...
wakai Posted November 7, 2019 Share Posted November 7, 2019 None of our accounts were new and many weren't vip. And most vips hadn't purchased nccoins in weeks. Link to comment Share on other sites More sharing options...
Favela Posted November 7, 2019 Author Share Posted November 7, 2019 Need an official answer, this is widespread and obviously is something random. Accounts that didnt violate their ToS got banned while 1000 of bots still running around in game. Link to comment Share on other sites More sharing options...
drex Posted November 7, 2019 Share Posted November 7, 2019 @EmperorLeto with all do respect, I didnt see anyone tag you in the post looking for answers, They tagged @Juji and @Hime because they are in a position to comment and/or get answers. Link to comment Share on other sites More sharing options...
Favela Posted November 7, 2019 Author Share Posted November 7, 2019 I wouldnt even be on here had I not had not experienced this in the past a few times now and opening a ticket. Then the support replys "you were mistakenly caught in our routine security review" and my accounts were unlocked. This, time I get different accounts locked and some auto paste bullshit from support who dont even know why it happened either. Looks to me like support didnt want to fix this mistake and just decided to auto paste a generic response and screw over paying customers instead of resolve the issue. Link to comment Share on other sites More sharing options...
Poecilo Posted November 7, 2019 Share Posted November 7, 2019 Since support isn't responding, the only solution to understand what happened is this forum, maybe we should move the topic to player to player support. But in any case we have to discuss about this between players, sharing experience is the only way to discover what went wrong in this automatic ban process, so please don't lock these threads. Link to comment Share on other sites More sharing options...
Moderators EmperorLeto Posted November 7, 2019 Moderators Share Posted November 7, 2019 Greetings everyone, I believe I clearly stated that the forum is not the right place for questions of that kind. We can't and won't answer such requests. Tend to the support or share info privately. If, however, I happen to see another thread on that issue, the punishment will be severe. Please keep that in mind. Thank you. -Leto Link to comment Share on other sites More sharing options...
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