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reward not arrived from Ranking Festival


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i was # 1 from festival.

almost 3 days since  festival end but still didn't get a Greater Fire agathion yet

sent tickets few times but  all they replied like bellow 

Thank you for reporting this incident.
I have forwarded this information to our Quality Assurance (QA) Team. I will let you know once we receive an update.
If you have any additional details regarding this issue, please let us know.
Thank You,

GM Klyde
NCSOFT Support Team


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