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hime or juji pls respond, i just want to play


Talion135
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@Hime @Juji

my main acount in wich i buyed a chronicle pack and 30 buck of ncoins got blocked about 1 week ago because of a problem with paypal and the chronicle pack payment, that problems was solved the same day but my account goy blocked anyways. i sended a ticket to @appeal and @support with another acount because my ac was blocked but i didnt recieved any answer for about 84 hrs, i lost 5 days of gameplay and chronicle pack/vip4 (7 if we count weekend). I dont know what else to do, i just want to play with my acount.

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yeah, i feel kinda disapointed right now, i buyed ncoins and packs because i trusted but they dont even care about me or anyone. i feel humillated by the support team, 

the only thing I received in the last 5 days was the same automated response than every one "Thanks for contacting us! Your request (xxxxxxxxx) has been received"" after that they didnt contac me again.

 

after this I will think very seriously about giving them money again.

@Hime ?

Edited by Talion135
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you know that ur company suck when a private server can handle more people than u in their servers and have a better suport team than this greedy company.

they are worse than a corrupt politician

Edited by PIopi
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5 minutes ago, PIopi said:

you know that ur company suck when a private server can handle more people than u in their servers and have a better suport team than this greedy company.

they are worse than a corrupt politician

Couldn't agree more with what you say. Really really wanted to give them another chance looks like they lost me.

Edited by Erupt
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2 minutes ago, Erupt said:

Couldn't agree more with what you say. Really really wanted to give them another chance looks like they lost me.

yeah, i wanted to give the a chance to, i really love classic. but pay 60 buck to be treated like trash is not pleasant.

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Almost 1 week blocked for my friends, for random billing issue caused by YOUR service, ticket sent at the first minute of the suspension of their account, first answer just 2 days ago from the support who ask random information like they couldnt check earlier or by theirself.

And now again waiting. So because you didnt fix your security program or idk how its working, people are blocked on a rush opening server, and the support need like 1 week to check and answer, and still no solution found because they need 1 week more to really investigating on wtf is going on ? You are spamming this forum saying the support is independant and their will is out of your capacity, but they remain, i guess, from NCSoft company. Can you stop shitting on your community and really try to do something ?

I see many people crying for rate/drop before/after change, for the queue while they just need to pay 5e to play, while my 2 friends spent both 150e for play 2 days, and now being locked for almost 1 week, and of course since they are even banned forum and IP, they cant say anything, anywhere, but waiting the answer from a random guy working for "support" who decide he isnt lazy enough to work today.

Thx to push them a bit, 1 week to send 2 mails isnt normal in any company/country in this bleeping world.
@Hime @Juji
ticket 22102193 and ticket 22076462

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6 minutes ago, Kaely91 said:

Almost 1 week blocked for my friends, for random billing issue caused by YOUR service, ticket sent at the first minute of the suspension of their account, first answer just 2 days ago from the support who ask random information like they couldnt check earlier or by theirself.

And now again waiting. So because you didnt fix your security program or idk how its working, people are blocked on a rush opening server, and the support need like 1 week to check and answer, and still no solution found because they need 1 week more to really investigating on wtf is going on ? You are spamming this forum saying the support is independant and their will is out of your capacity, but they remain, i guess, from NCSoft company. Can you stop shitting on your community and really try to do something ?

I see many people crying for rate/drop before/after change, for the queue while they just need to pay 5e to play, while my 2 friends spent both 150e for play 2 days, and now being locked for almost 1 week, and of course since they are even banned forum and IP, they cant say anything, anywhere, but waiting the answer from a random guy working for "support" who decide he isnt lazy enough to work today.

Thx to push them a bit, 1 week to send 2 mails isnt normal in any company/country in this bleeping world.
@Hime @Juji
ticket 22102193 and ticket 22076462

they dont give a f4ck dude, they just want your money to paid the salary of incompetent people like hime or the support team.

Edited by PIopi
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Just now, Erupt said:

If they don't do anything about it i'll just be recalling my money and they can keep my time.

 

luckily I dont buyed nothing, but I recommend that all of those who did it just recall your money back. they dont care for their costumers.

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