Talion135 Posted October 12, 2018 Share Posted October 12, 2018 @Hime @Juji my main acount in wich i buyed a chronicle pack and 30 buck of ncoins got blocked about 1 week ago because of a problem with paypal and the chronicle pack payment, that problems was solved the same day but my account goy blocked anyways. i sended a ticket to @appeal and @support with another acount because my ac was blocked but i didnt recieved any answer for about 84 hrs, i lost 5 days of gameplay and chronicle pack/vip4 (7 if we count weekend). I dont know what else to do, i just want to play with my acount. Link to comment Share on other sites More sharing options...
Talion135 Posted October 12, 2018 Author Share Posted October 12, 2018 support ticket;22097761 appeal ticket: 22139945 Link to comment Share on other sites More sharing options...
PIopi Posted October 12, 2018 Share Posted October 12, 2018 @Hime +1 help this poor soul. Link to comment Share on other sites More sharing options...
Talion135 Posted October 12, 2018 Author Share Posted October 12, 2018 Does anyone know what I need to do to be heard? idk something like threatening with a refund or something? Link to comment Share on other sites More sharing options...
PIopi Posted October 12, 2018 Share Posted October 12, 2018 wow even after spending 60+ bucks in the shop they dont give a f4ck about us. thats speak very badly of you as a company, why would any bodl give you money if you dont care about your customers? @Hime Link to comment Share on other sites More sharing options...
Talion135 Posted October 12, 2018 Author Share Posted October 12, 2018 yeah, i feel kinda disapointed right now, i buyed ncoins and packs because i trusted but they dont even care about me or anyone. i feel humillated by the support team, the only thing I received in the last 5 days was the same automated response than every one "Thanks for contacting us! Your request (xxxxxxxxx) has been received"" after that they didnt contac me again. after this I will think very seriously about giving them money again. @Hime ? Link to comment Share on other sites More sharing options...
PIopi Posted October 12, 2018 Share Posted October 12, 2018 gl dude, they dont even care. hime just enter 1hr per day, answer some random shit and left. nice comunity manager Link to comment Share on other sites More sharing options...
BerzerkerKing Posted October 12, 2018 Share Posted October 12, 2018 abunch of us are in same boat man just wanted to spend this week grinding getting ahead relaxing on free time bujt nope 1st day get 20 now 5days waiting fishing bored as shyt and behind Link to comment Share on other sites More sharing options...
BerzerkerKing Posted October 12, 2018 Share Posted October 12, 2018 https://www.bbb.org/us/tx/austin/profile/computer-software-developers/ncsoft-corporation-0825-58760 Link to comment Share on other sites More sharing options...
Talion135 Posted October 12, 2018 Author Share Posted October 12, 2018 yeah ik, losing 1 week of exp and rune/vip 4 + 1 week with 0 answer from the support department is like a kick in the nuts. Link to comment Share on other sites More sharing options...
LiterallyName Posted October 12, 2018 Share Posted October 12, 2018 So they sell chronicle packs with a 50% xp rune that expires after 30 days and then randomly lock accounts for days? What the hell NC? This is outrageous. Link to comment Share on other sites More sharing options...
PIopi Posted October 12, 2018 Share Posted October 12, 2018 hime last visited: 2 min lol dude, they dont give a bleep @Hime Link to comment Share on other sites More sharing options...
Talion135 Posted October 12, 2018 Author Share Posted October 12, 2018 2 minutes ago, PIopi said: hime last visited: 2 min lol dude, they dont give a bleep @Hime well, that's dissappointing... even more. Link to comment Share on other sites More sharing options...
PIopi Posted October 12, 2018 Share Posted October 12, 2018 you know that ur company suck when a private server can handle more people than u in their servers and have a better suport team than this greedy company. they are worse than a corrupt politician Link to comment Share on other sites More sharing options...
Erupt Posted October 12, 2018 Share Posted October 12, 2018 5 minutes ago, PIopi said: you know that ur company suck when a private server can handle more people than u in their servers and have a better suport team than this greedy company. they are worse than a corrupt politician Couldn't agree more with what you say. Really really wanted to give them another chance looks like they lost me. Link to comment Share on other sites More sharing options...
Talion135 Posted October 12, 2018 Author Share Posted October 12, 2018 2 minutes ago, Erupt said: Couldn't agree more with what you say. Really really wanted to give them another chance looks like they lost me. yeah, i wanted to give the a chance to, i really love classic. but pay 60 buck to be treated like trash is not pleasant. Link to comment Share on other sites More sharing options...
PIopi Posted October 13, 2018 Share Posted October 13, 2018 @Hime whats your role here if you dont help anyone? just doing nothing? where do i sing? Link to comment Share on other sites More sharing options...
Kaely91 Posted October 13, 2018 Share Posted October 13, 2018 Almost 1 week blocked for my friends, for random billing issue caused by YOUR service, ticket sent at the first minute of the suspension of their account, first answer just 2 days ago from the support who ask random information like they couldnt check earlier or by theirself. And now again waiting. So because you didnt fix your security program or idk how its working, people are blocked on a rush opening server, and the support need like 1 week to check and answer, and still no solution found because they need 1 week more to really investigating on wtf is going on ? You are spamming this forum saying the support is independant and their will is out of your capacity, but they remain, i guess, from NCSoft company. Can you stop shitting on your community and really try to do something ? I see many people crying for rate/drop before/after change, for the queue while they just need to pay 5e to play, while my 2 friends spent both 150e for play 2 days, and now being locked for almost 1 week, and of course since they are even banned forum and IP, they cant say anything, anywhere, but waiting the answer from a random guy working for "support" who decide he isnt lazy enough to work today. Thx to push them a bit, 1 week to send 2 mails isnt normal in any company/country in this bleeping world.@Hime @Juji ticket 22102193 and ticket 22076462 Link to comment Share on other sites More sharing options...
PIopi Posted October 13, 2018 Share Posted October 13, 2018 6 minutes ago, Kaely91 said: Almost 1 week blocked for my friends, for random billing issue caused by YOUR service, ticket sent at the first minute of the suspension of their account, first answer just 2 days ago from the support who ask random information like they couldnt check earlier or by theirself. And now again waiting. So because you didnt fix your security program or idk how its working, people are blocked on a rush opening server, and the support need like 1 week to check and answer, and still no solution found because they need 1 week more to really investigating on wtf is going on ? You are spamming this forum saying the support is independant and their will is out of your capacity, but they remain, i guess, from NCSoft company. Can you stop shitting on your community and really try to do something ? I see many people crying for rate/drop before/after change, for the queue while they just need to pay 5e to play, while my 2 friends spent both 150e for play 2 days, and now being locked for almost 1 week, and of course since they are even banned forum and IP, they cant say anything, anywhere, but waiting the answer from a random guy working for "support" who decide he isnt lazy enough to work today. Thx to push them a bit, 1 week to send 2 mails isnt normal in any company/country in this bleeping world.@Hime @Juji ticket 22102193 and ticket 22076462 they dont give a f4ck dude, they just want your money to paid the salary of incompetent people like hime or the support team. Link to comment Share on other sites More sharing options...
Talion135 Posted October 13, 2018 Author Share Posted October 13, 2018 ty guys but its seems like the dont care. @Hime im disappointed, just that Link to comment Share on other sites More sharing options...
PIopi Posted October 13, 2018 Share Posted October 13, 2018 nice plan ncsoft, just ban everyone whos buyed a pack and run with the money. Link to comment Share on other sites More sharing options...
Erupt Posted October 13, 2018 Share Posted October 13, 2018 1 minute ago, PIopi said: nice plan ncsoft, just ban everyone whos buyed a pack and run with the money. If they don't do anything about it i'll just be recalling my money and they can keep my time. Link to comment Share on other sites More sharing options...
PIopi Posted October 13, 2018 Share Posted October 13, 2018 Just now, Erupt said: If they don't do anything about it i'll just be recalling my money and they can keep my time. luckily I dont buyed nothing, but I recommend that all of those who did it just recall your money back. they dont care for their costumers. Link to comment Share on other sites More sharing options...
Talion135 Posted October 13, 2018 Author Share Posted October 13, 2018 2 minutes ago, Erupt said: If they don't do anything about it i'll just be recalling my money and they can keep my time. if i dont get any answer here then i will request a refund. @Hime Link to comment Share on other sites More sharing options...
PIopi Posted October 13, 2018 Share Posted October 13, 2018 8 minutes ago, Talion135 said: if i dont get any answer here then i will request a refund. @Hime thats the way dude. sue them too, they deserve it Link to comment Share on other sites More sharing options...
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