GMs wont answer, they don't care. They can't do anything. They just take anything that comes from KR server, upload here, hope that server wont explode ('cause any time they do an update the servers are down for 2-3 times more the ETA they give) and count the money.
People don't like this server 'cause they rushed things and scammed pretty much all of us with fake infos. I still remember the live they did almost 1 year ago, telling us that we would have got the 1.5 update with some "QoL" improvements, we were all hyped...then we logged in and we came to know that it was a huge scam 'coz they gave us over-nerfed rates while defending their position with a "we have the free-to-play rates" while that was a lie. Even KR, JP and TW got the f2p version and yet their rates are way higher than our. KR got several levels of VIP and they get 100/300% drop rate boost and not 50%.
They removed any anti-bot protection 'cause we don't need it. Bots are allowed since a very long time and they never fought to stop it. They just pretend. All they want is to make a profit, and they're doing it quite well.
As for the 15th event issue...well, i don't really know who's the guy who lead the server development, if there's someone or a team behind the server and someone who manage it...but let me blunt here : the guy or the whole team should be fired.
First of all the server got over-rushed with 3-4 years of updates coming every 2 or 3 months instead. They announced that we would have got a cap at lvling at 70 (as they showed on the live stream i mentioned already) but when the first guys went over it and made 71+ they changed their mind, telling us it was all a missunderstanding. Yeah, sure.
And the guys who lead the server development went so cool that when they announced the 15th event, they didn't think about the fact that MAYBE, but just MAYBE, having the WHOLE server IN ONE SPOT would have been a BAD idea. No. Instead we had @Juji going around sayin' "no...i mean...the event was twice per day to allow players from any GMT to partecipate", yo bro, welcome to ur server! Thanks for making it crystal clear that none of you PLAY this game. Allow players from any GMT to partecipate? They knew the server couldn't stand such a load and that players that were online on the 1st event would have been THE SAME of the 2nd event. You're allowing toons to go from 1 to 78 FOR FREE and, especially now that you removed the box cap per pc, you think that players wont be there TWICE per day?
It is true tho, that they gave us this compensation. Wait, did i say "compensation"? Oh right, is it just a coincidence that they made such a huge event, promising that we would have get a HUGE boost on XP/SP (remember that the previous event was meant to give BOTH XP and SP when hunting the cake) and the week later they gave us the Talisman of Fate into the store? They threw us a bait, got some players back into the server with the event, screwed up the event and then gave us a ToF. That was totally like "Guys, why don't you come back to play with such a huuuge event? Wait...the event must be aborted, servers can't stand it...in order to apologize, let us give you a reward. Here's some useless 15% boost xp and 50% rune that is not even close to what the event was meant to be OH AND WHILE YOU'RE HERE, why don't you go look at the new P2W item we just introduced?!"
Hope this clarify a couple things. Kiss kiss.