100s of us have been giving NCWest advise since 2004 with the following results: 90% gets ignored, 10% gets flipped around where if we ask for something to be increased, they lower it. If we ask for something to be reduced, they increase it.
While the Moderators and other staff are doing a better job at being visible in the forum since the last few weeks, they have historically had very little to no say in what gets in the game. The game is made in Korean by Koreans, for Koreans, and it seems like every time Juji brought concerns from the community to their attention, he was met with "We had considered that initially, but decided otherwise. The game works as intended."
There are threads in the L2 Live forum where the NCWest staff asked for our suggestions. There are 100s of posts filled with many great suggestions in each post. I don't know if they were able to even implement a single one of them.
Anyways, that's why you're not seeing much support from the community. We've been there, we've made countless suggestions, and we've been ignored. Over. and Over. and Over.
This is like going to your local McDonald's restaurant and telling the manager they've been doing it wrong. They should get out of the burger business and add tacos on the menu instead. While that sounds like a yummy suggestion, the local manager has no power on what McDonald's corporate does, all he can do is listen, nod, and smile, knowing that no matter how good the idea is, it will never see the light of day.
Time will tell if the addition of new people like Sunshine will help things, but there's a VERY long history of NWest having the short end of the stick. Many of us have also seen THOUSANDS of good friends quitting clans we've been in through the years because the game became unplayable for them. It's only a question of a few months before L2 Aden becomes a barren wasteland where a few whales will battle it out.