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Sunshine

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Posts posted by Sunshine

    [Concluded] Aden Server Maintenance: August 18, 2021

    in Archive

    Posted

    3 hours ago, theshunn1 said:

    @Juji the server blackbird needs to be split or something to calm down with all this server lag and health pots taking 47 sec to go off and we dieing! its making the game harder to play and this was supposed to be the fun game of lineage

     

    We're aware and doing everything we can to address the issue. You can see updates and give your feedback here: https://forums.lineage2.com/topic/22516-blackbird-only-ongoing-server-lag-issue-august-18-2021/

    [Blackbird Only] Ongoing Server Lag Issue - August 2021

    in Archive

    Posted

    4 minutes ago, Kunga said:

    No shit.. there should be a heads up 2 crashes ago.

    We want official statement of whats happening and what is the compensation for wasting money just to have servers crashing

    Compensation will happen and we will let you know that that is once we resolve the issue.

    4 minutes ago, RandomEnchanter said:

    The only thing i like on Aden servers is @Sunshinewho always reply quick and always around..

    Thank you. 💜 I'm doing my best to get information and tell you what I know when I know it.

    3 minutes ago, kevil said:

    There is a big problem writing code when most is in Korean, completely understandable. If you have written code before, things that should work dont always work. sometimes one fix disables another fix.  rushing programs to make a quick fix is not always the best answer. but next time hopefuly they will sand box test at max compacity and have server limits, free transfers and add another server etc.

    Very well said. As much as the Devs (and mostly me) would love to snap our fingers and instantly know what needs to be fixed, that's not always the case with servers. Sometimes you fix one thing, and then bring the server back only to see that it broke a few other things. I know that the team is working hard to find the issue and resolve it as soon as possible.

    NCOIN DUE TO LAG

    in Aden General Discussions

    Posted

    1 minute ago, Oestemnet said:

    So the lag is the big issue today, here's what it is causing, today I logged on and had around 86 Sayha's Blessing potions in my inventory, so i decided to purchase the 3 - 120 packs to get an extra 150 potions,  after lagging in the purchase and lagging in the oppening I got the other items but not the potions, naturally I submitted a ticket, since it's taking forever to get answers from you and I was running low on potions I decided to purchase 15 potions from the clan shop and 99 potions at 5Ncoin each to increase my inventory.  So now I have 114 potions + 71 (the leftover at that moment) for a total 185. So your "Customer service" went into my account inventory and since I had more than 150 potions decided I was trying to scam you and said I was lying and had received my potions (basically giving me the finger), I sent in more screenshots and still wait for a response. So tell me @Sunshineis the customer service team ready to help us with bugs are lost items due to the lag or they are basically ready to let us wait and not even bothering to check logs (limiting the "service" to checking my inventory) amd deciding I was lying?.  My ticket is #23747758  

    I am still waiting after 8 hours... awesome servide.

    I'll escalate this up to CS, but you can also appeal if you so wish. I'll change the title of the thread since it gives a false impression.

    [Blackbird Only] Ongoing Server Lag Issue - August 2021

    in Archive

    Posted

    Hello Adventurers,

    We understand that players are experiencing lag occurring with the following item-related functions:

    • Item Usage (Opening or clicking on items in inventory)
    • Auto-HP Potion Usage
    • Special Crafting Items
    • Opening Mail Box
    • Enchanting Items
    • Retrieving Items from Warehouse

    Our team remains on top of the issue, actively working with the Devs to resolve the issue. Still, you may continue to experience some or all of the issues above until this issue is fully resolved, at which time we'll discuss any compensation.

    We appreciate your continued patience, and thank you for bearing with us!

    Server Lag [MERGED]

    in Archive

    Posted

    3 minutes ago, WhiteLion said:

    I REQUEST to RECOVER MY LOST ITEMS and 200 Sayha cookies and 200+ Sayha bottles - check your server settings... In ~3-4H Exping in Silent Valley I have lost ~200+ Sayha Bottle for payment, and I have lost ~200+ Cookies that was taken today from Even box. - WTF is going on on this server I played all possible Essences starting from Korean, Russian server, EU servers, Free-shard Essence servers and it has never been so BAD 😕 I was waiting something great from NCSOFT... We have great LAG SERVER

    I have seen all your posts...all 8 of them.

    While we wait for more word, the best I can tell you is to reach out to Customer Support to see if they can refund you for any timed items that you purchased from the L2 Store.

    • Like 1
    • Haha 1

    Server Lag [MERGED]

    in Archive

    Posted

    22 minutes ago, WhiteLion said:

    Nice work NCSOFT... I am spending money on your server, but items that are bought for real money for N-coins just dissapear to nowhere...

    I had around 200-220 Sayha potions before last unwaited restart, after that I put my char on AFK farm in Silent Valley - because I could not choose any other location ( server is lagging, potions not working, char dying ). After ~2h I woke up and I see that my char is still alive, but 200+ sayha potions are GONE TO NOWHERE. The potions, that I am buying everyday for N-coins 120x3 - each day.

    Fix the server finally and I am waiting for my SAYHA 200+ back to my character - WhiteLion and apologize gift - would be much appreciated if you want player with payment to stay on your server and support it.

     

    7 minutes ago, WhiteLion said:

    @SunshineI need comment from you guys ASAP - really, its not a joke anymore. When I pay money into server and items I paid for disapear, I am not even speaking about whole server - that it is unplayable for all people.

     

    5 minutes ago, 1Peri1 said:

    Your server is effed up and not even in a fun sense. I have stuff I paid for running and it's legit lagged to no end. If this is the kind of garbage we're going to have I don't think I want to stick around for it.

    We are aware and we are doing our best to fix the issue. As soon as I have more information, I can update you.

    • Haha 1

    Server Lag [MERGED]

    in Archive

    Posted

    1 minute ago, Kazanjia said:

    Good night the hp pots do not want to work I have died 5 times. it stopped working perfectly after maintenance...

    We're still seeing lag issues on the Blackbird server if you're on that one. We're still investigating and will update with more information when we have it.

    MP Regen Nerfed in Update?

    in Aden General Discussions

    Posted

    52 minutes ago, TheBride said:

    Just did Transcendent Dungeon Instance and ran out of mana in 3 min, and died from no mana and potion lag about a minute later.  I've never run out of MP in the instance before.  Did you nerf regen rates during the patch?  Or is it possible regen is lagging like potions is?  

    @Sunshine

    If you're on Blackbird, there is noticeable lag that we are addressing now with a server restart. What you're noticing with potion regen lag could be associated. Let us know if it continues after Blackbird comes back online.

    [Concluded] Aden Server Maintenance: August 18, 2021

    in Archive

    Posted

    Greetings Adventurers!

    Game servers will be down for maintenance beginning Wednesday, August 18, 2021 at 4 a.m. PDT /  6 a.m. CDT / 7 a.m. EDT / 1 p.m. GMT+2 and will be unavailable for approximately 3 hours 15 minutes.

    With this maintenance:

    • Candy Hunt event will start for two weeks!
      • Claim a free Sayha’s Spirit Kit in the L2 Store
    • The Raid Master event will continue for two weeks!
    •  Why Burn rankings event will continue two weeks!
    • Attendance checklist event will continue for four weeks!
    • The free Reinforcement Kit will be available in the L2 Store for one more week!
    • The Grace Potion  you receive from hunting monsters will be deleted as part of the weekly deletion for this item. Please use up any remaining potions before the maintenance begins.
    • Like 4
    • Haha 1

    Cant buy NCOIN...error 99150

    in Aden General Discussions

    Posted

    13 hours ago, TheBride said:

    @Sunshine@JujiFor 3 days now I cannot purchase NCOIN with either paypal or credit card.  First day I thought it was a glitch, second day I wrote a ticket, third day ticket is still unanswered.  I cannot buy extra passes, supply kits, sayha's blessings, etc.  You make this game to require spending $$$ or suffer crippling nerfs, but also prevent people from spending $$$?  I have fallen behind by multiple levels where I should be at this early stage of the game.  At this point you offer me almost no alternative but to refund what I have already spent.  Incompetence is to be expected when dealing with NCWest, but the one thing you usually do well is take people's money.....but this project we cant even do that right?  

    It could be that your purchase triggered a fraud alert, and the Fraud Team has to manually investigate/review/approve. Reach out to Customer Support in case there's any other impacting issue:  https://support.lineage2.com/ or through email at support@lineage2.com. 

    HP pot lag/server lag

    in Aden General Discussions

    Posted

    2 hours ago, J0nSnow said:

    @Juji @Sunshine 

    You guys have to do something about this HP pot lag. It's been an issue for days now.  

    Thanks for letting us know. If you haven't put in a ticket, please do, and the more details the better--especially where you're at in the game (instance/zone/etc.) so that we can narrow it down.

    Disconecting in Transcendent Dungeon

    in Aden General Discussions

    Posted

    5 hours ago, Cypherstrider said:

    #23747332 - Luciernaga - Blackbird

    same problem

     

    5 hours ago, Link said:

    Odin - Blackbird.

    The disconnections happened on my laptop and I have since switched to my desktop. No reoccurance of the issue as of yet.

     

    4 hours ago, Powerlifter said:

    Id

     

    #23747254

    Thanks everyone. For those that didn't put in a ticket, please do. This helps us keep track of these issues. 

    Disconecting in Transcendent Dungeon

    in Aden General Discussions

    Posted

    On 8/13/2021 at 9:30 PM, Link said:

    I am getting disconnected in the transcendent dungeon after a minute or so.

    I assumed the first disconnect was random, but after I used a pass to re-enter I disconnected again.

    Its unfortunate that you are not able to re-enter after being disconnected. Any chance you could request a fix @sunshine ?

     

    1 hour ago, Dracushor said:

    @Sunshine yes please have a look on it , I’ve got disconnect in the first minute , and I log in very quickly. My instance disappeared and I just bought the ticket to enter in instance 🥲 ! 
         I know you guys busy but some things can be improved slowly slowly!

     

    thanks 😊 

    I'll need your character names and server. 

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