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Malrim

Game crashes after server selection with RX5700XT

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Malrim    0

I got this new GPU RX5700XT to test the game with and with classic server it always crash before moving to the character selection screen. With Live servers, sometimes you can select a character and run inside the game, but if you try teleport to some place, crashes again. I have sent the crash logs, but up to now I am still not able to play for one week and I really want to keep the card instead using the other one. Up to now, L2 is the only game having issues with this card among other 40 titles I have been testing with.

Anyone else experiencing this?

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Malrim    0

I might have a workaround for this. I also contacted AMD about this, but with help of NCSoft it might go faster @Juji

I looked over internet about common crashes like this and it seem they don't happen in Fullscreen mode (not windowed fullscreen). The problem was that with the client UI there is no way to reach to options/config button to change the way the game was presented and in my case I was in windowed mode (needed to support my playing with two accounts).

The workaround is:

- find the "L2.bin" file and rename it to "L2.exe"

- execute the "L2.exe" and a screen will appear asking for username and password, and also will appear the Option/Config button.

- change the game from "windowed" to "fullscreen" (not the fullscreen windowed)

- leave the screen and close LineageII

- rename the file "L2.exe" to "L2.bin"

- start the game with the launcher as usual and no crash!

Please @Juji, send the steps to the dev team so they can look into this.

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Malrim    0
Posted (edited)

The workaround allows at least to log in, select server and character, get into game, but sometimes teleporting will end up crashing randomly.

Edited by Malrim

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Malrim    0

AMD launched a new driver version 19.8.1, but still got game not working... and no feedback from NCSoft and this is already 2+ weeks without being able to play my two accounts which have both VIP 4 for two months in advance... not really a VIP handling for VIP customers...

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PhoenixMitra    30

Greetings Malrim,

Have you contacted our Support team with these details? If you haven't done so yet, we would like to ask you to submit a ticket with all the information you have collected, so they can take a closer look.

You can submit a ticket via the Support tab above.

Thank you!

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Malrim    0
23 hours ago, PhoenixMitra said:

Greetings Malrim,

Have you contacted our Support team with these details? If you haven't done so yet, we would like to ask you to submit a ticket with all the information you have collected, so they can take a closer look.

You can submit a ticket via the Support tab above.

Thank you!

I didn't sent the support ticket because I was not aware it could be used for this type of issue and probably would, if there was no Report a Bug section at the forums. I will post it with the details I have gathered. Thanks!

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Latino    0

hi there, excuse me, did you get any fix? coz same is happening here, tried to maximize the game but did not work at all

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Malrim    0

@Latino I didn't find any fix that could last a couple of minutes. Contacted also AMD support and that didn't help either, so I gave up. I sold the GPU to someone else and used my old one to be able to play. Sad, but from my understanding, since I am also a game developer, the issue is with AMD drivers which are not fully compatible with the game. I had used other AMD GPUs in the past and they worked, but since I had a NVidia GPU being in use previously, the obvious choice is to have something which works all the time with all titles I play and also to not mess with my game development daily tasks.

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SAT    0

You have to open the folder “LineageII\Animations” then I remove those files “LineageNPCs5.ukx” and “Dwarf.ukx”. Then I open the “NCSOFT launcher” and click on “repair” button.

 

Hope it help you guys. Please reply to me any errors further. I could help you guys solve it.

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Gnattydread    0

I'm having the same issue, I even tried setting the game to windowed mode. I get to server selection and tried every server and the game crashes.

Ryzen 3700x

RX 5700

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nutcase    0
On 14/9/2019 at 8:22 AM, SAT said:

You have to open the folder “LineageII\Animations” then I remove those files “LineageNPCs5.ukx” and “Dwarf.ukx”. Then I open the “NCSOFT launcher” and click on “repair” button.

 

Hope it help you guys. Please reply to me any errors further. I could help you guys solve it.

anyone tested this?

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Gnattydread    0

I tested it, it didn't work....it's an issue with the 5700 not supporting directx 9, all the errors are directdraw and things like that.

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