TheBride Posted August 17, 2021 Share Posted August 17, 2021 @Sunshine@JujiFor 3 days now I cannot purchase NCOIN with either paypal or credit card. First day I thought it was a glitch, second day I wrote a ticket, third day ticket is still unanswered. I cannot buy extra passes, supply kits, sayha's blessings, etc. You make this game to require spending $$$ or suffer crippling nerfs, but also prevent people from spending $$$? I have fallen behind by multiple levels where I should be at this early stage of the game. At this point you offer me almost no alternative but to refund what I have already spent. Incompetence is to be expected when dealing with NCWest, but the one thing you usually do well is take people's money.....but this project we cant even do that right? Link to comment Share on other sites More sharing options...
L2 Team Sunshine Posted August 17, 2021 L2 Team Share Posted August 17, 2021 13 hours ago, TheBride said: @Sunshine@JujiFor 3 days now I cannot purchase NCOIN with either paypal or credit card. First day I thought it was a glitch, second day I wrote a ticket, third day ticket is still unanswered. I cannot buy extra passes, supply kits, sayha's blessings, etc. You make this game to require spending $$$ or suffer crippling nerfs, but also prevent people from spending $$$? I have fallen behind by multiple levels where I should be at this early stage of the game. At this point you offer me almost no alternative but to refund what I have already spent. Incompetence is to be expected when dealing with NCWest, but the one thing you usually do well is take people's money.....but this project we cant even do that right? It could be that your purchase triggered a fraud alert, and the Fraud Team has to manually investigate/review/approve. Reach out to Customer Support in case there's any other impacting issue: https://support.lineage2.com/ or through email at support@lineage2.com. Link to comment Share on other sites More sharing options...
TheBride Posted August 18, 2021 Author Share Posted August 18, 2021 36 minutes ago, Sunshine said: It could be that your purchase triggered a fraud alert, and the Fraud Team has to manually investigate/review/approve. Reach out to Customer Support in case there's any other impacting issue: https://support.lineage2.com/ or through email at support@lineage2.com. A deluxe starter pack and an NCoin purchase triggered a fraud alert? Either way, the company's mistake caused me to fall behind by 3 days at the most crucial time for a new server. Without some sort of compensation for the mistake, not sure what I have seen here is worth investing to catch back up. Link to comment Share on other sites More sharing options...
popparockz Posted August 18, 2021 Share Posted August 18, 2021 this triggers every time you buy NCoin or packs from them no matter how small the purchase is. takes a minimum 24 to 48 hours to actually get what your purchased Link to comment Share on other sites More sharing options...
Hippalous Posted August 18, 2021 Share Posted August 18, 2021 2 minutes ago, popparockz said: this triggers every time you buy NCoin or packs from them no matter how small the purchase is. takes a minimum 24 to 48 hours to actually get what your purchased Never had such an experience, maybe your own bank does some sort of fraud checks. Link to comment Share on other sites More sharing options...
iCnx Posted August 18, 2021 Share Posted August 18, 2021 no, this happens to new accounts that have no purchase history. On my main account on Live servers, I had this for 3-4 consecutive transactions, on Aden on th other hand, only once then I was able to buy anything I wanted! Link to comment Share on other sites More sharing options...
TheBride Posted August 18, 2021 Author Share Posted August 18, 2021 I've had this account since beginning of classic, and made purchases Link to comment Share on other sites More sharing options...
meslam Posted September 28, 2021 Share Posted September 28, 2021 Hi, same problem I always buy with same 3 OR 4 CARDS 3 card with my name . and 1 card with my mom name xD i tell to ncsoft team if they need NATIONAL ID PHOTO or more information for check my identity and stop wait 3 4 days for make a SMALL purchase .... -.-" they unlock me i buy 1600 ncoin, next day i try buy more and "ERROR 99150 AGAIN" ,.,,... this problem is only here in ncsoft. please solve it... im lossing XP and more Link to comment Share on other sites More sharing options...
AdamLee Posted September 29, 2021 Share Posted September 29, 2021 Same proplem here. Other games they make the purchasing process very simple for Users experience. In this game, we need to play multiple accounts, and it is very hard to have a chance to pay our money Link to comment Share on other sites More sharing options...
AliceInWunderland Posted September 29, 2021 Share Posted September 29, 2021 Note to NCSoft: Customer Experience matters. Why make things difficult for the people you are trying to earn revenue from? But, I can guess why. It's happened before where people have lobbied their banks to get money back, claiming some kind of fraud. Sometimes they succeed, other times, they do not. So, NCSoft probably wants to do what it can to prevent chargebacks. Link to comment Share on other sites More sharing options...
AliceInWunderland Posted September 29, 2021 Share Posted September 29, 2021 1 minute ago, AliceInWunderland said: Note to NCSoft: Customer Experience matters. Why make things difficult for the people you are trying to earn revenue from? But, I can guess why. It's happened before where people have lobbied their banks to get money back, claiming some kind of fraud. Sometimes they succeed, other times, they do not. So, NCSoft probably wants to do what it can to prevent chargebacks. As a sort of concrete example why CX matters: Is it better to earn $500 a month from 5 players, or $50 a month from 500? Do the math and see what you come up with. When you broaden your "tax base" you earn more revenue, so to speak. But, again economics says: Do something until MB = MC. As soon as the Marginal Cost (MC) exceeds the Marginal Benefit (MB), an economic agent cannot rationally justify the cost. So, it's a major cost in time and convenience that costs players and fuels churn. Some obviously will not care either way. But it's reasonable to expect delivery of digital items relatively quickly and not have excessive checks for fraud. There are all kinds of servers out there that do nothing but REAL fraud detection. NCSoft seems to have decided to do things on their own and it will cost them. Not only in revenue, but in reputation, too. Link to comment Share on other sites More sharing options...
Connex Posted September 29, 2021 Share Posted September 29, 2021 16 hours ago, meslam said: Hi, same problem I always buy with same 3 OR 4 CARDS 3 card with my name . and 1 card with my mom name i tell to ncsoft team if they need NATIONAL ID PHOTO or more information for check my identity and stop wait 3 4 days for make a SMALL purchase .... -.-" they unlock me i buy 1600 ncoin, next day i try buy more and "ERROR 99150 AGAIN" ,.,,... this problem is only here in ncsoft. please solve it... im lossing XP and more dont wait until last minute to buy Ncoin.. problem solved When I buy with my CC, everything is good, if I use paypal ill need to go through support with error 99150 Link to comment Share on other sites More sharing options...
Northski404 Posted January 30, 2022 Share Posted January 30, 2022 L2 Team will quickly respond when someone has an issue buying Ncoins, but when there’s another problem they turn blind Link to comment Share on other sites More sharing options...
gaymer77 Posted January 31, 2022 Share Posted January 31, 2022 On 8/17/2021 at 3:42 AM, TheBride said: @Sunshine@JujiFor 3 days now I cannot purchase NCOIN with either paypal or credit card. First day I thought it was a glitch, second day I wrote a ticket, third day ticket is still unanswered. I cannot buy extra passes, supply kits, sayha's blessings, etc. You make this game to require spending $$$ or suffer crippling nerfs, but also prevent people from spending $$$? I have fallen behind by multiple levels where I should be at this early stage of the game. At this point you offer me almost no alternative but to refund what I have already spent. Incompetence is to be expected when dealing with NCWest, but the one thing you usually do well is take people's money.....but this project we cant even do that right? Not sure if you're having this issue still or not but I was having the same issue last night. The problem was with it not playing nice with Firefox so I had to use Chrome to do the purchase. Link to comment Share on other sites More sharing options...
Gravenatti Posted February 2, 2022 Share Posted February 2, 2022 buy with amazon, not only do you have better fraud protection, you also get better customer service. ncsoft staff cant be bothered to help you in most cases Link to comment Share on other sites More sharing options...
Kurisu Posted February 2, 2022 Share Posted February 2, 2022 if a topic is about money, mods reply nice. Link to comment Share on other sites More sharing options...
j2c1968 Posted December 16, 2023 Share Posted December 16, 2023 this happens on pre paid gift cards, never had sooo much trouble from a l2 server Link to comment Share on other sites More sharing options...
Recommended Posts