Cloak Augmentation

[PugofCrydee]

Curious as to how many stones people have used to get the unique augment  and  how often a unique augment has appeared. I tried on a Ferios cloak and only received a unique augment once with over 500 stones. Even with the bad rates NC provide this seems low

[Konta]

I try 900 stones and got burn so I'll back off till another time cos I wont spend more this cloak sale.

[PugofCrydee]

6 hours ago, Konta said:

I try 900 stones and got burn so I'll back off till another time cos I wont spend more this cloak sale.

This seems to be inline with what I have seen. I tried further and with over 1100 stones I only received the special Augment once. With odds this bad NC Soft are worse than casino odds  . I found that Confusion and Strike seem to be the most frequent occurrences, sometimes the same augment 2-3 times in a row. 

[PugofCrydee]

I finally got the typical response from NC SOFT @Hime @Juji @LIME

Based on their responses you can see how low the rates are for augments and lets no forget other things.

• 

  GM Aulakiria

  • 11 hours ago

  Hello there,
  
  Honestly, we do get your point here and we understand where you are coming from, but getting augmentation is fully developed to match the current game standards and the rarer the augmentation you're trying to achieve, the lower the rate for it to appear. However, that doesn't mean that this functionality will be changed due to player's request as this mechanic is set by the Development Team, and the Support Team is unable to modify or change any rates.
  
  We've confirmed this by acquiring augmentation with different characters and the probabilities always match the expected results that this functionality is fair and unbiased.
  
  There is also no mechanism actively working against players to make it more and more difficult to obtain the augmentation that we desire. A new person trying these mechanics has the same chance to succeed in any individual. Furthermore, the said mechanics are working as designed.
  
  However due to your continuous support, we've provided 4,000 NCoin on your account as a sign of appreciation and you will be able to see the changes once you login.
  
  We know that this is not the answer you may looking for, but we can only ask for your understanding.
  
  Regards,

  GM Aulakiria
  NCSOFT Support Team

   

  -----

   

  Are you joking me?

  You don't get my point?

  Let me be clear.

  The stones you sell are specific for an augment that is unique to the Ferios cloak. There is NO other way to get the augment. You specifically call it out on your website (excerpts below).

  "Spirit stone used to apply a 2nd random augment effect to a +15 Legendary Ferios Cloak."

  "When applying your second augment to a +15 (or higher) Legendary Ancient Cloak, you can receive a random augment property from above or one of these unique augment skills depending on your Cloak."

  You sell that augment for 60 NC Coins. Yet the standard augment stones you sell for 120 NC coin for 5.

  All players know that there is a "chance" to get the special augment when using the special augment stones. The odds are obviously not in our favour as you articulated "the rarer the augmentation you're trying to achieve, the lower the rate for it to appear".

  We also know that you will get a special augment once in a while during this process that you will discard (as there are several options available) , this is normal.

  The user knows that if you keep trying you may get the augment. We do this as this is the ONLY way to get this augment using your game mechanics.

  But don't get me wrong we don't expect that after more than 1100 tries to only get ONE variation of the special augment , when paying a premium for this stone. We expect to receive it 1 in 60 or less and discard when the special augment is not what we want.

  Let me repeat, after over 1100 tries ( you can check this from my game play or just look at my purchases) I only received 1 special augment. A special augment that this Stone is designed for and ONLY this stone can provide.

  Remember if I were to use the normal stones I would have ended up with the augment I have with less that 20,000 NC COIN as I got it probably 6-7 times.

  Based on the number of stones I purchased it would have been approximately 29.000 NC COIN if I wanted a "common augment".

  You are selling a Stone that is the ONLY way to get this augment and based on you response above ("We've confirmed this by acquiring augmentation with different characters and the probabilities always match the expected results that this functionality is fair and unbiased") you are saying that this is normal? The odds are over 1100 to 1 to get and augment from this stone that is sold ONLY for this purpose?

  Based on your reply the odds of 1100 to 1 seem to be the game mechanics? This is based on your comment "We've confirmed this by acquiring augmentation with different characters and the probabilities always match the expected results that this functionality is fair and unbiased"

  What I have asked is are the odds of 1100 to 1 normal for this? This is a simple yes/no answer, I fail to see how this can be confusing.

  .

  

  GM Izko

  • 2 hours ago

  Hello,
  
  We are sorry to hear you are having difficulty acquiring the augmentation that you want on your Legendary Ferios Cloak. Augmentation is meant to be challenging since it will greatly benefit your character. However, augmentation is completely random and there is no guarantee that you will receive the augmentation that you want. However, if you'd like to see changes to the rates, we invite you to share your thoughts via the official forums:
  
  https://forums.lineage2.com/
  
  This is the best place to discuss your ideas with fellow players who can voice their feedback and suggestions. These can then be forwarded to the development team from there.
  
  Thank you for your understanding and please let us know if you have any additional questions.
  
  Regards,

  GM Izko
  NCSOFT Support Team

[Mitzza]

So basically forum is a AAA where  people complain to deal with their  problems

What Izko is saing dust in the wind

Augmentation is meant to be challenging since it will greatly benefit your character. However, augmentation is completely random and there is no guarantee that you will receive the augmentation that you want. Howeve

This It not challenging is expensiv gambiling, playing a game and the only way to get an item is to pay and you have no guarantes, do not  know the success rates is just expensive gambiling, what is the challenging to have enough money on the card

So the item says you can get x . But the support staff say there's no guarantee

 their office must  be in Las Vegas 

[PugofCrydee]

2 hours ago, Mitzza said:

So basically forum is a AAA where  people complain to deal with their  problems

What Izko is saing dust in the wind

Augmentation is meant to be challenging since it will greatly benefit your character. However, augmentation is completely random and there is no guarantee that you will receive the augmentation that you want. Howeve

This It not challenging is expensiv gambiling, playing a game and the only way to get an item is to pay and you have no guarantes, do not  know the success rates is just expensive gambiling, what is the challenging to have enough money on the card

So the item says you can get x . But the support staff say there's no guarantee

 their office must  be in Las Vegas 

Yeah forums is the place according to the "support" and I do use the term with sarcasm.  In a nut shell the likes of @Juji @Hime @LIME that are left to mediate this which means nothing will change as we already saw how the comments from the poll went.... nothing was done. 

I just felt I would share what NC SOFT said. I asked a question which was simple, is this normal? By not answering that question that have said this is normal. We all knew that rates were low but over 1100 to 1 seems high, imagine what the odds are for better things

[Foxes]

This surprises me;

If it's an evident fraud, why do they continue giving to the event ?, or more directly; Why do they keep playing lineage2?.
A few years ago, when I was trying to get my second 7.5%P crit Attk augment on my +15 elmore cloak, about 2 times I got the single augment of the elmore cloak, and spent about 100 stones. On game 2 guys told me that they have spent 1200 stones for get that augment, sounds like a counter for getting it. I hope this is read by any these GM b....rds  ... I'm just saying.

[KissMyKnife]

in before ls upgrade, when i was used top grade stone, i was get maxed stat on augmentation, dev team probable forget this 1.

[PugofCrydee]

Its funny as the GMs think that the forums will help resolve the issues, we all know that @Juji @LIME @Hime will never read this thread.

However, one good part about this ticket was the confirmation that this is working as intended "However, I can only confirm that its mechanics are working as intended."  That being said you may buy an item that is only intended for one thing but the chances of you getting it are NEVER in your favour. As I mentioned to the GMs I had no issues If I had got a different augment. The fact that I got it once in over 1100 times and this is what 3 GMs have now told me is intended should caution us all. I like the game and am willing to gamble but with odds of over 1000 to 1 for simple things like augments only questions what the odds are for the event boxes. 

 

It would be interesting if they posted the rates, doubt they will unless its legally required.

 

 

• 

  Senior GM Diceflip

  • 3 hours ago

  Hello,
  
  I understand where you are coming from and we do appreciate your support. However, I can only confirm that its mechanics are working as intended. I know you are not satisfied; especially with the rates. I will make sure to forward your feedback to the relevant teams. However, I still strongly suggest that you post it in the forums. Not all posts in there may receive a response from the moderators but rest assured that this is being reviewed by the proper department is this is where our development team gather ideas/feedback.
  
  Because we believe that this has been fully addressed, please note that further reply may not receive a response.
  
  Of course, please let us know if you have other concerns. 
  
  Regards,

  Senior GM Diceflip
  NCSOFT Support Team