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ChocolateChip

Locked Accounts For NOTHING

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Luni    0

Same thing just happened to my gf's account, we're playing together (same IP I guess, we live together) since Friday - today her account got locked for "suspicious activity"... she barely even knows how to play the game, so I guess playing like a noob passes for suspicious activity now :( hide yo' kids hide yo' husbands -.-

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Elcholo1    7
On ‎05‎/‎10‎/‎2018 at 1:52 PM, Aurinya said:

Greetings!

Please allow our Support some time to get back to you. They are receiving a high number of tickets at the moment but they will get back to you. Please also avoid bumping your tickets further as this will send them back to the end of the queue and result in longer respond times.

Thank you!

What a joke!

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Elcholo1    7
On ‎05‎/‎10‎/‎2018 at 8:19 PM, Hime said:

ChocolateChip, we are experiencing high volumes of tickets right now. We have every available agent working through this. Each ticket is being answered in the order it's received. Unfortunately, I do not have a guesstimate as to when the team will be able to reach yours.

@HimeAND WE ARE EXPERIENCING HIGH VOLUMES OF NOT BEING ABLE TO PLAY THIS GAME FOR ONLY GIVING YOU MONEY WITH NO ANSWERS, NO TIME FRAME OR RESPECT FROM YOU AND YOUR COMPANY.

Edited by Elcholo1

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localh88    0
15 minutes ago, dandiarena77 said:

THE ANSWERS ME THATA

 

really?

I HAVE BOTH ACCOUNT PREMIUM, I CAN LOGGIN IN GAME, BUT IN WEB ALL WRONG.

 

How long did it take for them to respond to you

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FZgroup    3

come on! @Hime can't you just say word to us? that u ask technical support to help us or something like that? Really we have to w8 week for unblock accounts? WE PAID CASH TO RUSH AND BEING TOP #helpUsNcSoft

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FZgroup    3

@Hime can't you just say word to us? that u ask technical support to help us or something like that? Really have we w8  a week to take stand of NCsoft?

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Taunt    45

The admins have already stated multiple times that they're unable to look into tickets for you. They do not have access to player accounts, and information about on-going tickets will not be shared with them due to disclosure of personal information. Their technical support service is terrible, but its the only one's who will be able to answer any of the questions you seek.

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FZgroup    3

Below some of history of random bans on ncsoft

https://steamcommunity.com/app/376570/discussions/0/3183345176715842938/

https://www.reddit.com/r/bladeandsoul/comments/47oix6/ncsoft_is_banning_accounts_without_explanation/
https://forums.wildstar-online.com/topic/85405-account-randomly-banned/
https://forums.bladeandsoul.com/topic/185292-ban-wave-and-ncsoft/

5 years a go on NAIA

There was indeed a moderate banhammer on Naia today. This included an error that we quickly found, and accounts that were wrongly banned due to this error have already been restored.

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Zynx    5
2 minutes ago, FZgroup said:

Below some of history of random bans on ncsoft

https://steamcommunity.com/app/376570/discussions/0/3183345176715842938/

https://www.reddit.com/r/bladeandsoul/comments/47oix6/ncsoft_is_banning_accounts_without_explanation/
https://forums.wildstar-online.com/topic/85405-account-randomly-banned/
https://forums.bladeandsoul.com/topic/185292-ban-wave-and-ncsoft/

5 years a go on NAIA

There was indeed a moderate banhammer on Naia today. This included an error that we quickly found, and accounts that were wrongly banned due to this error have already been restored.

perfect example of how bad their security system is.

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@Juji @Hime 

So after news on the release on Lineage 2 Classic I have played only around 6 hours (around work time) before I receive notice that my 2 accounts have been locked, after trying to log in I get a notice of ‘Due to suspicious activity, this account has been locked’.

For both accounts I had purchased the Chronicle Pack, and x2 stack 400 NCoin for one of the accounts.

It would be very nice to have an explanation as the only activity there has been is questing ‘like everybody else’ in the time I have been online. I am just fortunate enough not to use any items from the chronicle pack that continues to count down while offline as I don’t believe people will be reimbursed for lost time and the need to catch up due to this circumstance.

It’s now been 3 days since sending an email of appeal I still have not heard a peep from them.

I see many people reporting they have had the same issue but nobody mentioning they had their issue resolved? Would anybody like to comment they got their account unlocked and are playing again? Were you compensated for lost time or how long it takes for the team to respond?

Many thanks

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xBerserk    0
On 6/10/2018 at 3:19 AM, Hime said:

ChocolateChip, we are experiencing high volumes of tickets right now. We have every available agent working through this. Each ticket is being answered in the order it's received. Unfortunately, I do not have a guesstimate as to when the team will be able to reach yours.

more than a month and still accounts get locked for no reason..if u think that is good is not u have to fix problems not let them be. Speak with your support team or take more people for support team cauze we take no answer and no help by you. 

I make 2 players same hours online make them 20. log off the same time with both of them yesterday i try to log in today and my SE (MikasaGr) is locked.

I just put my password once probably wrong but after 1 time wrong i get locked.. wtf

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I'm on the same page. Yesterday I bought a 7-day XP/SP Rune and at the afternoon while I was playing I got an error, client closed and then I wasn't able to reconnect due to "Suspicious activity".

Now my money spent and wasting as the clock runs, waiting an answer from NCSoft since the moment I got this error. Let's see if they  answer soon or I can say goodbay to the rune or even my 2 years old main account. 

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Binnos1996    0

Hello  my two accounts say ITS LOCKED without reason i let them to aden to fishing both of them and i went afk 
becasue i was palying cs with my  Friends and i get inside to check what i have from fishing and say that is locked i am normal people i dont cheat i play for fun andwhat i am doing i am doing with my sword and my passion plz answer me  

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