Kunga Posted August 19, 2021 Share Posted August 19, 2021 I Love how silent they are, server has been lagging for 2 days and has crashed 3 times so far yet there is no official statement whatsoever.... were is the compensation for people who lost their dungeons or people who uses their sayahs pots Link to comment Share on other sites More sharing options...
Noobie Posted August 19, 2021 Share Posted August 19, 2021 Crashed again I think you better shutdown the server and fix the lag issue. Then turn it on again omg Link to comment Share on other sites More sharing options...
L2 Team Sunshine Posted August 19, 2021 Author L2 Team Share Posted August 19, 2021 Just now, RandomEnchanter said: Down again @Sunshine@Juji@Hime 1 minute ago, MinoltaPro said: Server just crashed again now. Great job NC my ass.. I used to work at NEXON USA. NC USA's doing worse then NEXON. (I thought NEXON was the shittest Korean Publisher lol.) Thanks for the heads up; we're aware and trying to troubleshoot. 1 Link to comment Share on other sites More sharing options...
Kunga Posted August 19, 2021 Share Posted August 19, 2021 1 minute ago, Sunshine said: Thanks for the heads up; we're aware and trying to troubleshoot. No shit.. there should be a heads up 2 crashes ago. We want official statement of whats happening and what is the compensation for wasting money just to have servers crashing Link to comment Share on other sites More sharing options...
RandomEnchanter Posted August 19, 2021 Share Posted August 19, 2021 1 minute ago, Sunshine said: Thanks for the heads up; we're aware and trying to troubleshoot. The only thing i like on Aden servers is @Sunshinewho always reply quick and always around.. Link to comment Share on other sites More sharing options...
kevil Posted August 19, 2021 Share Posted August 19, 2021 There is a big problem writing code when most is in Korean, completely understandable. If you have written code before, things that should work dont always work. sometimes one fix disables another fix. rushing programs to make a quick fix is not always the best answer. but next time hopefuly they will sand box test at max compacity and have server limits, free transfers and add another server etc. Link to comment Share on other sites More sharing options...
L2 Team Sunshine Posted August 19, 2021 Author L2 Team Share Posted August 19, 2021 4 minutes ago, Kunga said: No shit.. there should be a heads up 2 crashes ago. We want official statement of whats happening and what is the compensation for wasting money just to have servers crashing Compensation will happen and we will let you know that that is once we resolve the issue. 4 minutes ago, RandomEnchanter said: The only thing i like on Aden servers is @Sunshinewho always reply quick and always around.. Thank you. I'm doing my best to get information and tell you what I know when I know it. 3 minutes ago, kevil said: There is a big problem writing code when most is in Korean, completely understandable. If you have written code before, things that should work dont always work. sometimes one fix disables another fix. rushing programs to make a quick fix is not always the best answer. but next time hopefuly they will sand box test at max compacity and have server limits, free transfers and add another server etc. Very well said. As much as the Devs (and mostly me) would love to snap our fingers and instantly know what needs to be fixed, that's not always the case with servers. Sometimes you fix one thing, and then bring the server back only to see that it broke a few other things. I know that the team is working hard to find the issue and resolve it as soon as possible. Link to comment Share on other sites More sharing options...
MinoltaPro Posted August 19, 2021 Share Posted August 19, 2021 Let me be honest. I've been in the gaming industry for 10+ years myself as well. The problem since yesterday at Aden server is classified as "MAJOR TECHNICAL" problem. Since all other servers are working fine, this is not a problem that is being caused by "Data Center (IDC)." Korean gaming companies DO NOT HAVE the technological advancement like CHINESE publishers who are usually dealing with 50,000 ~ Millions of CONCURRENT players at the same time. I think the biggest issue is the POPULATION LIMIT assigned to this server. I am not a tech person but more on the operations side. When a massive amount of players that are already over the limit of the server capacity is pushing in, maybe it is causing all the overload into the data transmission. Since the server went down twice today, the tech guys should look for all possible clues including Dump files and all. Then really bring up a new game build and make an emergency server maintenance. Then compensate the players properly. This is a MAJOR issue. NOT a minor. NC is not making an official statement yet and just do a server rebooting really makes myself wondering is this really NC game? If you would refund my hundreds of $$ I spent already, I will gladly get my refund and delete the game. This is NOT NC CLASS game service at all. I am start being disappointed big time. Wake up NC guys! This is NOT KOREAN gaming standard! 1 Link to comment Share on other sites More sharing options...
webAmeera Posted August 19, 2021 Share Posted August 19, 2021 @Sunshine NC, u can: 1) Autokick afk und dead players (for example 15min) 2) Daily restart for resetting of bots 3) new max limit for server It will help 100% Link to comment Share on other sites More sharing options...
Coisa Posted August 19, 2021 Share Posted August 19, 2021 @Sunshine Hello, server goes down when i was doing trascendent, please look foward to my ticket, we are in hurry on exp Your request (23748255: Server down during Trascendent instance) Link to comment Share on other sites More sharing options...
L2 Team Sunshine Posted August 19, 2021 Author L2 Team Share Posted August 19, 2021 1 minute ago, Coisa said: @Sunshine Hello, server goes down when i was doing trascendent, please look foward to my ticket, we are in hurry on exp Your request (23748255: Server down during Trascendent instance) Heya @Coisathis issue is impacting everyone on Blackbird, and we're seeing a large number of CS tickets in the queue. I'm sure they will get to yours as soon as they are able. Thank you! 1 Link to comment Share on other sites More sharing options...
Coisa Posted August 19, 2021 Share Posted August 19, 2021 3 minutes ago, Sunshine said: Heya @Coisathis issue is impacting everyone on Blackbird, and we're seeing a large number of CS tickets in the queue. I'm sure they will get to yours as soon as they are able. Thank you! I appreciate it @Sunshine thank you for the quick answer to the community. 1 Link to comment Share on other sites More sharing options...
MinoltaPro Posted August 19, 2021 Share Posted August 19, 2021 3 minutes ago, Coisa said: I appreciate it @Sunshine thank you for the quick answer to the community. Don't expect anything. They replied to my ticket saying ,, "They will forward my ticket to QA team". That is not QA team's job. Anyway, I replied but there is no further feedback. I advise you to drop your expectation By the way, Coisa.. You can guess who I am I am about to join you guys. Thanks for teaching me about this game. 1 Link to comment Share on other sites More sharing options...
Coisa Posted August 19, 2021 Share Posted August 19, 2021 3 minutes ago, MinoltaPro said: Don't expect anything. They replied to my ticket saying ,, "They will forward my ticket to QA team". That is not QA team's job. Anyway, I replied but there is no further feedback. I advise you to drop your expectation By the way, Coisa.. You can guess who I am I am about to join you guys. Thanks for teaching me about this game. Hey VOLT , thanks for showing up man we will keep rocking Link to comment Share on other sites More sharing options...
L2 Team Sunshine Posted August 19, 2021 Author L2 Team Share Posted August 19, 2021 7 minutes ago, MinoltaPro said: Don't expect anything. They replied to my ticket saying ,, "They will forward my ticket to QA team". That is not QA team's job. Anyway, I replied but there is no further feedback. I advise you to drop your expectation By the way, Coisa.. You can guess who I am I am about to join you guys. Thanks for teaching me about this game. It may not be their job, but your information is helpful to QA to test any issue. Link to comment Share on other sites More sharing options...
MarcvsFLY Posted August 19, 2021 Share Posted August 19, 2021 You should consider limiting the boxes that can be opened per IP. Too many boxes opened caused lags. 1 IP can open 10 boxes = 10 characters in game at the same time. If you can limit this to at least 3-5 boxes max. This may resolve the lag issue. Just saying. Link to comment Share on other sites More sharing options...
eichy Posted August 19, 2021 Share Posted August 19, 2021 Hello, when they can have a solution why playing this way is impossible large number of us have made strong purchases of nccoins and in return what we get is a server that can not be played. I ask them when I can play normally so as not to waste time now and come back when it is solved Link to comment Share on other sites More sharing options...
Kazanjia Posted August 19, 2021 Share Posted August 19, 2021 the truth continues presenting the same fault, they restart but they still cannot repair the fault runas xp running the time, Link to comment Share on other sites More sharing options...
L2 Team Sunshine Posted August 19, 2021 Author L2 Team Share Posted August 19, 2021 21 minutes ago, eichy said: Hello, when they can have a solution why playing this way is impossible large number of us have made strong purchases of nccoins and in return what we get is a server that can not be played. I ask them when I can play normally so as not to waste time now and come back when it is solved I'll update you as soon as I have information to update you with. Link to comment Share on other sites More sharing options...
Crestani Posted August 19, 2021 Share Posted August 19, 2021 Can't play, but the xp rune I PAID hasn't stopped working xD. I've already lost 2 days, how much longer am I going to lose my money here? Link to comment Share on other sites More sharing options...
L2 Team Sunshine Posted August 19, 2021 Author L2 Team Share Posted August 19, 2021 Hey Everyone - We're performing maintenance in 30 minutes to address the lag issue: https://forums.lineage2.com/topic/22530-emergency-maintenance-thursday-august-19-2021/ Link to comment Share on other sites More sharing options...
Amomymous Posted August 19, 2021 Share Posted August 19, 2021 5 hours ago, Sunshine said: Compensation will happen and we will let you know that that is once we resolve the issue. what can we expect from compensation? Entries for Transcendent? Link to comment Share on other sites More sharing options...
Katapult Posted August 21, 2021 Share Posted August 21, 2021 @Sunshine@Hime@Juji Item lag is back. Regular items is about a 5 second lag, L2 store and L2 Coin Store are about 1 minute before you get the confirmation and the item. It feels like what you did has improved things a bit, but still a way to go. After each reboot we're good for an hour or two before things start slowing down again. Link to comment Share on other sites More sharing options...
WhiteLion Posted August 21, 2021 Share Posted August 21, 2021 As far as I can understand it is related to database loads, after restart everything is perfect and smooth for first couple of hours, than it start again little by little and gets worse. Link to comment Share on other sites More sharing options...
Karves Posted August 21, 2021 Share Posted August 21, 2021 Maximum 2 accounts, 10 is to give space to adena sellers (farmers) Please keep in mind 1 Link to comment Share on other sites More sharing options...
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