StormRulez Posted November 2, 2022 Share Posted November 2, 2022 @Hermes@WisspI need your help in solving the ticket "23872755" it's been 12 days since I made the request to change my character's race and I still haven't had the service done this is a lack of respect with the customer and old player that I am from the NA servers . Link to comment Share on other sites More sharing options...
voo Posted November 2, 2022 Share Posted November 2, 2022 @Hermes@Wisspanyone home or have a response? Link to comment Share on other sites More sharing options...
Heironeous Posted November 3, 2022 Share Posted November 3, 2022 @Hermes Any answer? Link to comment Share on other sites More sharing options...
Uriel831 Posted November 3, 2022 Share Posted November 3, 2022 On 11/2/2022 at 4:15 AM, StormRulez said: @Hermes@WisspI need your help in solving the ticket "23872755" it's been 12 days since I made the request to change my character's race and I still haven't had the service done this is a lack of respect with the customer and old player that I am from the NA servers . i have only question if you runnig game 24/7? Changes like this must be made in offline mode. Link to comment Share on other sites More sharing options...
StormRulez Posted November 3, 2022 Author Share Posted November 3, 2022 @Hermes @Wissp Amazing how no one from the staff doesn't respond, after Juji left it got much worse. GMS that aren't giving a shit about paying players that make this game still live. Link to comment Share on other sites More sharing options...
insanedeath Posted November 3, 2022 Share Posted November 3, 2022 gm please help the friend because 12 days for a simple class change is already out of reality Link to comment Share on other sites More sharing options...
L2 Team Wissp Posted November 3, 2022 L2 Team Share Posted November 3, 2022 We are investigating an issue that is preventing players from changing their race from Dark Elf to another race. We also have identified issues with the Race Change service affecting Elf and Orc races as well. We are actively working to resolve this matter and will update you as soon as it's corrected, or we have more information to provide. Thanks for your patience! Link to comment Share on other sites More sharing options...
StormRulez Posted November 3, 2022 Author Share Posted November 3, 2022 It's been 13 days, when will this be fixed? because that's not the kind of response the L2 community expects. Link to comment Share on other sites More sharing options...
Agente007 Posted November 3, 2022 Share Posted November 3, 2022 because the red pound event came out, I took advantage of wanting to change my race and change my class, but it turns out that until now the gms have not given me a solution and now I see this post from a person who has been with this problem for 12 days and they do not give him a solution.. now what awaits me, apart from losing time and days of my prestige package, I hope they solve it before red pound ends, please solve this quickly, we harm the players, I can no longer play with my character because all my gear migrated for the dwarf class @Hermes @Wissp Link to comment Share on other sites More sharing options...
Agente007 Posted November 4, 2022 Share Posted November 4, 2022 Please gm @Wissp @Hermes help me to change race human to dwarf, gm @Wissp dont say cant change this race, im put ticket for it Link to comment Share on other sites More sharing options...
Agente007 Posted November 5, 2022 Share Posted November 5, 2022 @Jují@Wissp@Hermes any solution for cant change race? please im boring to wait :,( Link to comment Share on other sites More sharing options...
StormRulez Posted November 5, 2022 Author Share Posted November 5, 2022 @Hermes@Wissp any answer to my problem or will you guys continue to ignore your team's fault? if this were my company all of you would be fired. Link to comment Share on other sites More sharing options...
Hamure Posted November 6, 2022 Share Posted November 6, 2022 @Hermes We are waiting for your position. It's totally disrespectful to players for you not to say anything, let alone solve this problem. Link to comment Share on other sites More sharing options...
socketka Posted November 6, 2022 Share Posted November 6, 2022 They are investigating. Thanks for buying NCoins. 1 Link to comment Share on other sites More sharing options...
Agente007 Posted November 6, 2022 Share Posted November 6, 2022 @Wissp@Hermes it's been 16 days and they still haven't solved this, why do they take so long? or wait for red libra to finish it? and so we spend more money on ncoins? i think that a prudent time has passed to resolve this issue and we still have no solution Link to comment Share on other sites More sharing options...
Agente007 Posted November 6, 2022 Share Posted November 6, 2022 On 3/11/2022 at 13:40, Wissp said: Estamos investigando un problema que impide que los jugadores cambien su raza de Elfo oscuro a otra raza. También hemos identificado problemas con el servicio Race Change que afectan a las razas Elf y Orc. Estamos trabajando activamente para resolver este problema y lo actualizaremos tan pronto como se corrija o tengamos más información para brindarle. ¡Gracias por su paciencia! here you do not say that we cannot change the race from human to dwarf Link to comment Share on other sites More sharing options...
Agente007 Posted November 12, 2022 Share Posted November 12, 2022 @Wissp@Hermes any information about the change of race? we are already waiting for 30 days and I think it is too long, at least say something... Link to comment Share on other sites More sharing options...
Siri Posted November 14, 2022 Share Posted November 14, 2022 Hey NCWest peeps, how about a update? What's the situation, how far is the fix? What does Korea tell you? Keep us updated!!! Link to comment Share on other sites More sharing options...
Administrators Hermes Posted November 14, 2022 Administrators Share Posted November 14, 2022 Hello everyone, Just a quick update, we will be resuming race changes after this week's scheduled maintenance. I appreciate your patience while we worked to resolve this issue. Thank you, Hermes Link to comment Share on other sites More sharing options...
StormRulez Posted November 16, 2022 Author Share Posted November 16, 2022 On 14/11/2022 at 14:54, Hermes said: Olá pessoal, Apenas uma atualização rápida, retomaremos as mudanças de corrida após a manutenção programada desta semana. Agradecemos sua paciência enquanto trabalhávamos para resolver esse problema. Obrigada, Hermes Thank you for the reply, it took a while but I believe that now this problem will be solved. Link to comment Share on other sites More sharing options...
Janetonic Posted November 16, 2022 Share Posted November 16, 2022 On 11/14/2022 at 6:54 PM, Hermes said: Hello everyone, Just a quick update, we will be resuming race changes after this week's scheduled maintenance. I appreciate your patience while we worked to resolve this issue. Thank you, Hermes After red libra.. My opinion: put a main change stone to inventory who bought race ticket and keep the function ON at Eraton (NPC in Aden temple). Link to comment Share on other sites More sharing options...
StormRulez Posted November 16, 2022 Author Share Posted November 16, 2022 @Hermes @WisspAfter 30 days to carry out the change of race I was from dark elf figther and your brilliant staff of gm interns changes me to human mage? this can only be a joke I request the correction and you won't do it? this is totally wrong, I'm waiting for a position from your "Hermes" Link to comment Share on other sites More sharing options...
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