BWEIB Posted January 13, 2023 Share Posted January 13, 2023 @Hime @Hermes @Wissp Link to comment Share on other sites More sharing options...
mixa Posted January 13, 2023 Share Posted January 13, 2023 5 hours ago, BWEIB said: @Hime @Hermes @Wissp Contract support, they are the only ones who can help you with ingame issues. Link to comment Share on other sites More sharing options...
BWEIB Posted January 13, 2023 Author Share Posted January 13, 2023 7 hours ago, mixa said: Suporte por contrato, eles são os únicos que podem te ajudar com problemas no jogo. Thank you, but I'm waiting for a return from the admins, because what's the use of the forum and the admins if they can't answer a question or clarify a problem with customers need @Hermes @Wissp @Hime Link to comment Share on other sites More sharing options...
iAndouille Posted January 13, 2023 Share Posted January 13, 2023 37 minutes ago, BWEIB said: Thank you, but I'm waiting for a return from the admins, because what's the use of the forum and the admins if they can't answer a question or clarify a problem with customers need @Hermes @Wissp @Hime they don't answer during the huge drama that occured on game recently, i doubt they care about minor personal problems either. they only come post the maintenance notifications that's it, they don't care for the people and the game itself. 2 Link to comment Share on other sites More sharing options...
gabby Posted January 14, 2023 Share Posted January 14, 2023 They won't even respond to the poor person with the gambling problem asking for help, and you think they're going to respond to you? Link to comment Share on other sites More sharing options...
SAXnVl0LlNS Posted January 14, 2023 Share Posted January 14, 2023 On 1/12/2023 at 8:15 PM, BWEIB said: @Hime @Hermes @Wissp You might want to mention some vague description of what you need help with... is it Account based, or some game related issue. On 1/13/2023 at 2:10 AM, mixa said: Contract support, they are the only ones who can help you with ingame issues. Despite your typo, where do you get the idea that the Original Post was an ingame issue? (I think you meant Contact) Link to comment Share on other sites More sharing options...
Duardin Posted January 15, 2023 Share Posted January 15, 2023 The support team are NOT fully helping due to limitations. Very often they recommend to open a forum thread and ask the players and Admins for help. And I also need a help for an issue, because the support team didn't fix it due to Tools' limitations, but @Wissp and @Hermes as a GMs can do it easily. Unfortunately, the only one way to contact them is here. 1 Link to comment Share on other sites More sharing options...
BWEIB Posted January 18, 2023 Author Share Posted January 18, 2023 On 14/01/2023 at 22:52, Duardin said: A equipe de suporte NÃO está ajudando totalmente devido a limitações. Muitas vezes, eles recomendam abrir um tópico no fórum e pedir ajuda aos jogadores e administradores. E também preciso de uma ajuda para um problema, porque a equipe de suporte não corrigiu devido às limitações do Tools, mas@Wisspe@Hermescomo GMs pode fazê-lo facilmente. Infelizmente, a única maneira de contatá-los é aqui. The problem is that the administrators don't respond, I don't know why, I think that for the amounts that everyone spends on the game, we should all have better support. @Wissp @Hermes @Hime 1 Link to comment Share on other sites More sharing options...
Trojan_Horse Posted January 18, 2023 Share Posted January 18, 2023 If You rise a support ticket, in the proper category, the GMs are obligated to answer.. Just be aware: they love to copy-paste ;) 1 Link to comment Share on other sites More sharing options...
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