PugofCrydee

Then I think you need a new diagnostic tool. I can see when it happens as I see about 10-15 friends logout at the same time. Get a new person that is doing the diagnostics as they clearly have no clue

nope ... well apparently NC Soft do , which means its far more important

And this maintenance on the Dim Server is so crucial it cant wait for normal maintenance? Really?

We all probably have seen that the quest for the Freya is not progressing when you use the Brilliant Freya Scrolls, below was the lack luster response from the GMs. These items were a "reward" from an event but they do not count towards the quest. This is just another way NCWest F us over. We ask these kind of information to avoid confusion since there's plenty of quests on Lineage II that requires such use of scrolls. Furthermore, I verified that you can only use the "Freya's Scroll of Storm" to finish the said quest. I hope this clarifies your inquiry. If you think that this should be changed, you can post your suggestion on our forums.

Always refreshing when @Juji @LIME@Hime listen to the feedback from the community. oh wait they didn't haven't and never will.

That would imply they had customer service Can't improve on something that didn't exist unless its created and we all know they wont create it

Yeah I agree. I am no longer playing events. Really there were only a few things that I got that were of any worth and considering the amount of NCCoin I used it really wasn't cost effective. If the shop doesn't come around I will move to Core. I would prefer to spend an amount on a item rather than hope that one comes from a box. @Juji @Hime @LIME congratulations on not listening and losing your client base, you should feel really proud of the feat.

@Hime @LIME What a joke!!!! You have had years to get feedback and you don't EVER listen. If you were a DECENT group of Admins you would have known the issues ages ago. We all know that ABSOLUTELY NOTHING will be done with this post.

@Juji @Hime@LIME Just taking into account some of the things mentioned here we know that NCWest is far more expensive than any other version. A very simple example is the Einhasad shop. On Core you can get level 5 jewels for a fraction of what they are here a Red Cats Eye would be approx $120 here its closer to 40k ns coin, thats over $500, unless you want to play the roulette of your events which are probably 10 times that amount. You say that the economy is being impacted, however you are the one that are doing this. Wake up!

@LIME @Juji@Hime If you are serious about this poll read some of the suggestions. I suspect that you are not. The update leaves a lot to be desired. The service from you support team leaves a lot to be desired. Your server is dying because of your lack of understanding of game mechanics or perhaps its just simply a lack of interest.

You may wish to pass this onto the GMs that are responding to the email inquiries. Yehara and Aulakira dont seem to have got the message

You can always go down the dispute route I suppose You will try to informally resolve any dispute that arises under this User Agreement and/or the Services for at least 30 days before initiating any formal proceeding. To begin the informal resolution process, you must notify us that you wish to resolve a dispute, and include your name, contact information, any applicable serial code, an explanation of your side of a dispute, and at least one reason why we should resolve the dispute in your favor. Based on the information provided in that notice, we may take any action and has no obligation to explain any decision. If you are not satisfied with our initial decision, you will continue to try to resolve that dispute informally for at least another 30 days by sending an email to the contact information provided in Section 8 this User Agreement, including “Attn: Legal Department” as well as the information required in the initial notice. We may extend the time to resolve a dispute informally for successive 30-day periods, not to exceed a total of 90 days, by notifying you using the contact information provided in your notice.

Yeah I can see this but at least 2 had not been used since Dec :). Regardless the GMs are who they are and we cant expect much for from them, not that they give us anything anyway.

I dont know if this is exactly what they will do but they need to look at there mechanisms for detection as they are obviously flawed. For me it was my mentee accounts they are all graduated and were my storage toons. 3 accounts had not even been out of town since the XP event last year . The responses that they are not able to say why is just ridiculous, there are what 4-5 options just circle one. Customer service has never been a forte for any of the GMs so I'm not truly surprised. What does surprise me is that their CEO allows this type of poor support.

I take it you have learnt to judge to quickly when it comes to the work done by NCSoft. Give it a month or so, they are like a flu, you think its gone but then it just comes back and hits you harder

If this is the best he can do I would hate to see him on a bad day. Really they need to start looking at root causes. Try removing /disabling the ranking system. Wont know until you try. The issue is that due to the XP event people have spent real money on the expectation that they would be able to play. This obviously is not happening. Are we all impacted by the issue? Yes we are. However, NCSoft needs to take responsibility for the issue and stop trying to dodge the issues as they have been doing for the last year or so. If they didnt know what the issue was then, then they wont know what it is now. That just highlights the lack of expertise within the group. There lack of responses on official forums also leaves a lot to be desired. If this is job then start doing what is in your job description.

Yes but they can also simulate this with a variety of products. It should be part of their quality checks before they release. We can obviously see they have no testing of checks

Agree, for those that are using lots of boosts it's just more money down the drain. This event although good would be of no benefit to extend. We all still have the DC issues, the servers have crashed how many times now? There is the lag, I feel it would have been better to live with it until the event. @Juji @Hime you really need to start taking notice of what your client base is saying and either fix the issue or find someone that can.

And this wasn't thought of when you migrated.. WOW just WOW. I'm just lost for words, you knew you had lag issues, you knew the capacity was not sufficient, yet you still didn't think of this basic thing. Let's see how many more bandaids you will need to put on this game until you start to look at the underlying cause.

I say both they are about as useless as each other. Mind you if you read what the CEO said about NCSoft you would think they are doing a great job. I take it they dont read the forums

But why would @Juji @Hime post on the official forums? Its not like they care about users

Lets be clear its NCSoft. They seem to have issues understanding their own architecture. They also seem to have issues troubleshooting. If I were the CEO I would be looking for new people.

and that surprises you after this many years it will probably be 3 more hours to resolve

Then they should be clearer with responses... The below indicates that they are still monitoring but are unsure if there is an issue on their side, as you know its always the other sides issue. Most competent IT people are able to identify and fix an issue in far less time than these guys. Identifying the problem should not be difficult, they have had this so many times before it should be a standard procedure. We are still monitoring the situation and do not have an ETA at this time.'

how long do you need to monitor it to see there is a problem?