Hermes is not a developer, and probably, outside of communicating the forum complaints has no actual decision making power. Don't beg him for stuff he will not be able to approve anything.
Developers don't care what they are instructed to do. So even someone who is 12 could do the job if they have the skill and can follow instructions.
The biggest issue is that whoever is making decisions on how promotions/events/approach to the player base work on ncwest servers is just deaf to the player base requests because that person is just an accountant pushing numbers - or not even that, sometimes its really hard to see what the actual direction of whoever is making decisions for ncwest is.
Some people say go complain on korean forums, what for? They are not involved in the day to day of ncwest, so as long as the manager who just looks at the excel char with the summed up revenue numbers is happy nobody will do anything to change the situation.
Unfortunately the ncwest player population has no power to exert any form of influence just because there is not enough of us and the ones that are here are just perfectly happy investing into milking events and pointless promotions. That's the sad truth, the player base of L2 is toxic as bleep and cant unite to exert some influence because everyone just thinks of themselves.