First of all,
People that are trying to abuse the restoration token by Breaking or attempting things on purpose and they try to make "sure" they will get their items back, i also think its an abuse, the restoration thing is mostly for Misstakes, and not for abusing just to enchant or try things at risk with "no risk" its not like that it should work.
And second of all , what i understood is that they said its 90 days in order to get restored again, but once an item has been restored, you can't restore it ever again, 1 restoration per item forever, this prevent from any abuser who wait time limit every 3 month and keep enchanting things safely that way. Not made for that at all.
i don't see the problem in the ticket, they answered correctly, you just don't want to accept that you lost you'r weapon for ur own fault. and u try to blame NC, if u dont wanna break ur items, use a destruction scroll,; gold ticket, just like everyone.