Known Issue: Server Login/Select Issue

[Hime 1025]

Hi all,

As many of you have already reported, we are currently experiencing intermittent connectivity and latency issues with our servers. The issues is preventing many of our players from logging in and/or dropping from our game.

We apologize for the impact of the issues and please bear with us as the team works through them. More information, if available, will be posted here and we will update you when we confirm the issues have been resolved.

Thank you for your patience!

[Hardy 16]

this means that you know nothing new after 3 days of problems i guess? interesting 

[Draecke 516]

this only happens to me when I try login while using BattlePing or WTFast so how about you lower the block "strange/unknown" IP at login security machinelearning algorithms your sysadmins have running as that went totally nuts here..

please keep us posted as I will not play this game through normal login as that's just plainly to laggy..

 

[NickCobra 0]

I paid 2 Prestige packs and cant use it since 3 days

[tiagosites 0]

 

I can not log in either.

[dvpKAKdcp 7]

Game end servers sold

[Critler 1]

so basically we are screwed nothing good ever comes from the support team who came up with this idea why dont they send over a korean to handle these issues since they are the only ones who can fix all the bugs in the game and what gives with the shottie servers this is so annoying im not spending another red cent on this junk project......

[lKrauz 1]

I was logged in earlier today, after I logged in, I can not log in to any server anymore.

[smilehunter 0]

still can not start character because can not see pin code dialog.

[MyNameIsORC 0]

Been trying to log in for last 5 hours and cannot.  Its a good thing we dont pay for this game anymore.  But still are we going to be able to log in, or is this it???

[MyNameIsORC 0]

Is this how your job is?  Because we play this 24/7

Ok its 5 o clock so I am done, forget whatever I was working on.

In the industry I work in you would be fired without a second thought.

I know we arent paying for this anymore, but then dont update us, all you are doing is

using us as a test to see is some patch works, but your not addressing the issues when it doesnt work

[Childlike 0]

this is ridiculous. i haven't not been able to log for three days so far.. ,my eva rune , exp 30 days rune. freya rune 30 days bloody rune and etc .. running out for nonthing.. how you can compenstae for this NC!

 

[MadaY 5]

The truth is that between how difficult is this format of the game how complicated it is farm and progress we add technical problems that last too long the truth is that I consider whether to continue buying NC coins.
 

[dvpKAKdcp 7]

Weekend people want play classic do oly on main but no just spend you time with family this time

[Tiozim 0]

For me... 2 days I cant log

[Traxa 0]

strange ... another attempt to login after 2 hours and I have an account message in use ... cos strace ?? how is that who will give me back? how much longer??? there is a server selection and nothing else 

[Stenopusa 0]

cant login from italy…..daily freya scroll lost on 4 accounts…...today i can login just using a tunnel service. So the problem is caused by groups of IPs that are refused. Maybe xigncode3 problem? 

Edited January 12, 2019 by Stenopusa

[Int3r 6]

24 minutes ago, Stenopusa said:

cant login from italy…..daily freya scroll lost on 4 accounts…...today i can login just using a tunnel service. So the problem is caused by groups of IPs that are refused. Maybe xigncode3 problem? 

You are right, it is network issue or configuration issue as some IPs are blocked to pass the Select Server screen and some are allowed. I changed IP (by simple connecting using my mobile connection) and I am in.

[Stenopusa 0]

any1 knows a good free tunneling service? i'm using tunnel bear but is limited to 500mb month,,,,,,so soon i'll must find another solution cause ncsoft sleeping

[Krissa 95]

11 hours ago, Mindless said:

and I would reverse server settings before maintenance.

It can be a hardware issue (in load balancing/link aggregation, for example), then reversing server settings won't help.

[Onuris 0]

Yesterday we connected and today we tried for 3 hours.

[XtremeBoy 0]

 

I'm trying to log in from yesterday and will not let me log in. ncsoft is missing my run of 30 days

[EatMyDust 0]

we're still waiting for the problem solution...  

[Kevin62 1]

WOW over 13 hours and still can't log in! Time to find another game I guess BYE.

[LordDragnil 76]

3 things annoying:
1) xigncode loading after login. It makes delay to log in. It is bad due second fact.
2) disconnect when player's IP has change.
3) windows 10 shortcut: I have empty shortcut (without icon) in my system. Game has been reinstalled many times.