Crystlln Posted March 9, 2019 Share Posted March 9, 2019 Five days ago, two of my accounts were banned, I sent an email because I can't create tickets under this condition. Well, in 1 day, GM "Maru" answers me with the generic response that my request (23275533) has been received. okay. Two days later and after answering many times, GM "LEE" told me that "it seems that our answers do not reach you".okay. Then another ticket was created (23276616). They were billing problems, problems that I clarified immediately and I told them that I could solve this with a single click. okay. It's been 4 days after that without a clear answer, so I don't know if I'm not receiving answers in my mail or if the information I'm sending isn't being received, I DON'T HAVE ANY TYPE OF COMMUNICATION WITH THE SUPPORT, so how can I resolve this? How is this situation possible in 2019? I demand a quick response to my problem, I just want to play, I was even willing to pay for your great p2w "event". @Hime @Juji Link to comment Share on other sites More sharing options...
Porkins Posted March 9, 2019 Share Posted March 9, 2019 How do you even get banned? there are literally thousands of bots running around at all times. I thought NCsoft already threw in the towel Link to comment Share on other sites More sharing options...
Grimsby Posted March 9, 2019 Share Posted March 9, 2019 this must be the only game in the world where you are not allowed to automate ur gameplay yet you can still do it without any problems but if you want to play legitly your getting an automated ban, so who got better automated software, the botters running freely all over the place or NCsoft banning random folks. I think the botters, at least their software works!! Link to comment Share on other sites More sharing options...
Bach Posted March 9, 2019 Share Posted March 9, 2019 Come on, this guy is waiting for more than 1 week to get a real solution, he provided you everything and still account locked, how is that possible? @Hime @Juji Link to comment Share on other sites More sharing options...
Crystlln Posted March 10, 2019 Author Share Posted March 10, 2019 11 hours ago, Porkins said: How do you even get banned? there are literally thousands of bots running around at all times. I thought NCsoft already threw in the towel I really don't know, the problem is that they never respond, it seems to me that the bots inside the server are more efficient than the bots that respond to the tickets in support. To this day I don't know the true reason for my Ban (I can imagine some problem with a purchase), and if there was a problem, I could solve it immediately, but these guys take an eternity to answer, any millennial can answer 100 messages in 1 minutes, apparently support in ncsoft is a group of old people who can't use a keyboard fastly, Link to comment Share on other sites More sharing options...
November Posted March 10, 2019 Share Posted March 10, 2019 13 hours ago, Crystlln said: I really don't know, the problem is that they never respond, it seems to me that the bots inside the server are more efficient than the bots that respond to the tickets in support. To this day I don't know the true reason for my Ban (I can imagine some problem with a purchase), and if there was a problem, I could solve it immediately, but these guys take an eternity to answer, any millennial can answer 100 messages in 1 minutes, apparently support in ncsoft is a group of old people who can't use a keyboard fastly, Guessing you mean something like this ? Link to comment Share on other sites More sharing options...
mixa Posted March 10, 2019 Share Posted March 10, 2019 How come when I contact support they reply within 48hrs and somehow you don't....you must be QQing the same thing over and over and they ignore you or smth. Link to comment Share on other sites More sharing options...
Jcl81 Posted March 11, 2019 Share Posted March 11, 2019 Probably no answer because they know you cheated some how. Also, why would you think the forum is a better place to talk about being banned. No one pays attention to the forums as far as I can see. Link to comment Share on other sites More sharing options...
L2 Team Hime Posted March 11, 2019 L2 Team Share Posted March 11, 2019 Hello @Crystlln, I've reached out to our Support team and they've let me know that you are in contact with them right now regarding your billing issue, and working on resolving them. I hope everything works out. Link to comment Share on other sites More sharing options...
Crystlln Posted March 12, 2019 Author Share Posted March 12, 2019 17 hours ago, Hime said: Hello @Crystlln, I've reached out to our Support team and they've let me know that you are in contact with them right now regarding your billing issue, and working on resolving them. I hope everything works out. Yes, they contacted me on Sunday, and now I am waiting for an answer to see a solution to this billing issue. But I really don't know if they will contact me again by the same ticket or if I need to do another one. Thank you @Hime Link to comment Share on other sites More sharing options...
Degus Posted March 12, 2019 Share Posted March 12, 2019 That amount of time is unacceptable. It's amazing when ya ask to have your ncoin cap lifted by a ticket it's almost immediate but a simple problem takes over a week. I give you credit if you actually start playing again. Link to comment Share on other sites More sharing options...
L2 Team Hime Posted March 12, 2019 L2 Team Share Posted March 12, 2019 6 hours ago, Crystlln said: Yes, they contacted me on Sunday, and now I am waiting for an answer to see a solution to this billing issue. But I really don't know if they will contact me again by the same ticket or if I need to do another one. Thank you @Hime They will contact you again with the same ticket. 5 hours ago, Degus said: That amount of time is unacceptable. It's amazing when ya ask to have your ncoin cap lifted by a ticket it's almost immediate but a simple problem takes over a week. I give you credit if you actually start playing again. While I agree the long response time is not acceptable; each issue differs per player, but a billing problem is not a simple issue. Link to comment Share on other sites More sharing options...
gremloc Posted March 14, 2019 Share Posted March 14, 2019 I actually got banned for about a week as well. the ban was lifted but the ban was for no reason in the first place so i really haven't been back in game since. There are lots of bots running around and legit players are getting banned...I even support the game with microtransactions despite not having spent one coin. really just checking the forums to see if its still happening and looks like it is. looks like i'm not coming back to the game yet. peace Link to comment Share on other sites More sharing options...
lnfamous Posted March 14, 2019 Share Posted March 14, 2019 42 minutes ago, gremloc said: I actually got banned for about a week as well. the ban was lifted but the ban was for no reason in the first place so i really haven't been back in game since. There are lots of bots running around and legit players are getting banned...I even support the game with microtransactions despite not having spent one coin. really just checking the forums to see if its still happening and looks like it is. looks like i'm not coming back to the game yet. peace I made a dwarf and it was banned within 8hrs. I literally spent about 15minutes on it, and transferred it some items. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.