This isn't a cry post, I'm just posting my recent experience with this system.
Recently, a dragon was killed on Chronos, and shortly after a +0 Dragon Ring appeared on the auction house for 80b. I submitted a petition asking if the item on the auction house had been restored. The GM denied me the request due to the item not being in my inventory.
Well, what are my options now? Only 1-2 rings drop every 2 weeks, and they are snatched up instantly. So I bought it, enchanted it, it failed going +1, replied to my petition asking to restore it. Guess what? The item has recently been restored by the support staff. Should I have asked again before enchanting? I guess...
I asked for them to validate the item's history via IP's, chat logs of my character shouting for the past 4-5 weeks wanting to buy this item in world chat, all of which are denied and I'm left with a too bad so sad and thank you for your understanding type of response.
I have a couple points to make with this experience/post.
1st, Whoever was awarded the dragon ring from the raid, enchanted it, failed it, restored it and listed it on the AH to appear as a fresh drop, there is a special place in hell for people like you.
2nd, To random players wanting to buy items fairly on the open market that are farmed by a select few people. Be careful.
3rd, to NCsoft ( @Juji @Hime ). I think its time you add some type of tool tip/ID/icon/something showing if an item in game is eligible for restore since the 90 day restore aspect is the governing factor on if it can be done or not. If a player way less off than me got burnt on 80b like this, they would quit. As for me, I have had 2 separate less than adequate experiences with the support staff over the past few weeks which. It is what it is, its on me to stay or leave.
I will end with, you should update your restoration policy, because you do not follow it.
If an item is not eligible for a restoration, the NCSOFT Support Team will let you know in response to your request.
You refused to follow this part of your policy. How are players supposed to check if an item on the open market has been restored or not?
If you care to look into it, Ticket # 23751176
Have a nice weekend.