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Live Server Maintenance: January 26, 2022


Hime

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  • L2 Team
1 hour ago, Massacre said:

Server Transfers  FAIL @Hime @Juji !!!!!!

1 hour ago, ExtraRipe said:

there is an issue on server transfer, character transferred over are completed naked only the adena remains. @Juji @Hime please help!!!

We are investigating the issue with today's server transfers now.

 

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  @Juji@Hime 

Juji and development team,

Accountability means that you have the resolve to own up to commitments and promises that you have made. It means being answerable to the actions and decisions made by you and by those you lead. It means having both the vision of a leader, and the resourcefulness to execute on it. When a mistake is made, be forthright and tell us what happened. Its not always the easiest thing to do, but it shows leadership and instills trust! Leaders don't wait for a situations to become a crisis, they get out in front of it while being transparent and honest. Tell us what happened in the back end that resulted in this transfer issue, and give us the solution with a timeframe that is reasonable. 

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  • L2 Team
13 hours ago, elpaso7 said:

Why it take so long?

The Operations team has not encountered this issue before, so we reached out to the Development team to investigate the cause and how to resolve the issue for those who were impacted.

13 hours ago, PrettyWoman said:

@Juji @Hime do you have a update on this issue ? whats the plan to delivey the items to the players ?

Thanks 

10 hours ago, rafajss said:

any news ?

10 hours ago, elpaso7 said:

Totally Agree.

The Dev team is sending us a fix for the issue to restore all the missing items from the 1/26 server transfers. It will be delivered to us next week and we will deploy it during the maintenance on 2/2. 

 

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12 minutes ago, Juji said:

The Operations team has not encountered this issue before, so we reached out to the Development team to investigate the cause and how to resolve the issue for those who were impacted.

The Dev team is sending us a fix for the issue to restore all the missing items from the 1/26 server transfers. It will be delivered to us next week and we will deploy it during the maintenance on 2/2. 

 

Considering most of those transfers are tied with the enchant event (some have giant type scrolls for them) might be a good idea to extend the event 1 or 2 more weeks.

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20 minutes ago, Juji said:

The Operations team has not encountered this issue before, so we reached out to the Development team to investigate the cause and how to resolve the issue for those who were impacted.

The Dev team is sending us a fix for the issue to restore all the missing items from the 1/26 server transfers. It will be delivered to us next week and we will deploy it during the maintenance on 2/2. 

 

if no extend atleast 1 week then we can consider it a scam on ur part...

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