feel free to switch to eu or ru servers =)
all say its better there, but i can't confirm that. i played there very long and it's really bad especially customer service(if you can call it that way) actually it's a joke
there i had to wait 2weeks min for them to answer and they couldn't solve it at all. here is much better.
but it's my experience so maybe you don't have same feeling.
on topic:
it's ncwest, no EU stuff involved