If people make a living out of the game, good for them, it is not the purpose of a game where you should have fun, instead of crying that you cannot RMT that one Akamanah/Zariche Blood that you lost.
I fully understand when you have to feed your kids that show up in your live stream, then you should have work harder at school back in the days, so you could enjoy the game more and not make a living out of it.
I see it myself, when I started I was happy doing XP, PVP occasionally.
Now when I start competition with top 100, and seek for better upgrades, there are 2 paths: VISA/Mastercard/your kidney or work hard ingame where you are required to move every X hours your toon, swap gear to another toon so it can farm, exploit every single piece the game provides.
Sometimes, I simply disconnect, shutdown PC and don't care, people I play it for fun.
Key problem remains the same: lootbox rates are horrible 99% of the time.
From feedback, people I saw, had to RMT to get gear, because the amount spend in Ncoin vs RMT, Ncoin was losing it 10 out of 10 times.
Seeing people selling Dragon weapons, +24+++ Limited outside game for real cash, because lootboxes don't provide it.
It is quicker to get the desired weapon through RMT than from lootboxes, don't you see a problem here?
So Juji is promoting RMT I would suggest, since nothing never was done to eradicate it, since NC loses money, but in the other hand, 24/7 players are making a living from it.
If the big boss, would just make an account, play for a month and see what is going on behind the scenes, 99% of the support & Juji and rest would get fired.