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Scamed by Event Mutated Orc


Touch
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i opened 11 Mutated Orc Treasure Chest Event ... and i think something is wrong with them. Because i didnt got any of the items on the description. Taking into account that the event only last 14 days and only one player of all the server can get 1 each day ... getting a maximum of 14 boxes in total .... sounds weird the fact that not even once one of the "good" items appeared. 


i fell scammed by the publicity of the event.

the items i got :
- Krishna Shooter
- Krishna Fighter
- Leviathan Gloves
- Leviathan Leather Armor
- Leviathan Leather Armor
- Leviathan Leather Armor
- Leviathan Leather Leggings
- Leviathan Shoes
- Leviathan Gauntlets
- Leviathan Gauntlets
- Leviathan Helmet

the answer of NCSoft :
I'm sorry to hear that you've been having a difficult time trying to open a Mutated Orc Treasure Chest. This is intended to be a challenging task, as it can greatly benefit your character.

i think the rates are extremadly low if you think 5000 characters trying to got 1box ... is 1/5000
and after win the box ... what is the rate?    0 "good item" of 11 boxes

so i ask for the rates to ncsoft. 

and the answers was: 
We understand the importance of this request. Unfortunately, we are not able to provide players with information regarding calculations for in-game mechanics.
However, you are more than welcome to discuss this issue with fellow players in-game or on the forums
 
 what do u think guys?
my personal opinon is: 
the event is just a way of pretending that not everything is paying to win.
a fraud

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How is this possible @Juji You need to make BIG CHANGES... How is an 14 days event 1 guy win 11 times??? & This applies to everything in the game. 1 guy farming dragons, Bloods ect ect when you will make the corresponding changes? Do someting for all players & not just for the top ones.... 

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2 minutes ago, Lyfiasama said:

How is this possible @Juji You need to make BIG CHANGES... How is an 14 days event 1 guy win 11 times??? & This applies to everything in the game. 1 guy farming dragons, Bloods ect ect when you will make the corresponding changes? Do someting for all players & not just for the top ones.... 

i never said "i win 11 times" ... like i said i open 11 boxes ... is not the same 

btw .. i win 4 times, is not my fault is the other people  want to use skill ... on a basic hit event 

 

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Let me jump on this train also:

 

Sorry for wall of text about my ticket and the reply:

Dear L2 Team,
i bought yesterday a Mutated Orc Chest from a Player Shop in Aden for 50b because of the rewards listed on the chest describtion.
Starting Bloody Weapon Stone, Dark Weapon Stone, Bl. Anthars, Lindvior, Dragon Ring/Earring/Necklace, Shilen9, Bl. Valakas, Sayha Talisman9 or +9 Fallen Angels Ring.
Now i opened the Box and got a Krishna Shooter as reward !????!!
Please look into that, restore the Box to unopend Version so i can open it for any of the above mentioned rewards.
THANK YOU

---

Hello,
Thank you for contacting Lineage II Game Support Team.
After reviewing your concern, we've verified that you acquired the Krishna Shooter which was rewarded randomly when you opened the Mutated Orc Treasure Chest. There were other random rewarded items too that you can acquire and you can check the full list here:
https://www.lineage2.com/news/beware-of-mutant-orcs
I hope I was able to address your concern and if you have other concerns or inquiries, feel free to contact us from a new ticket.
Regards,
GM Kreon

---

Hello Kreon,
uhm no you totally missunderstood it.
On the Chest describtion was nothing mentioned about other rewards then the ones i listed being inside. IF then i wouldnt have bought it for 50 billions...
The NCWest team failed to put the full describtion for possible rewards and now you tell me to deal with? Do you really wanna state we cannot trust the ingame item describtions?
Are you aware that we do not all check each day the Forum or whereever you posted the infos about rewards?
Also even if so, we had two different sources, ingame and out of game. So which one should we trust?
I ask you to let the team fix the ingame describtion for the Mutated Orc Chests + remove the shooter + remove the chest and give me the 50b Adena back since NCWest did false advertisment ingame.
And due to this misslead i bought the chest for a possible good reward.
Noone on earth would pay 50b for such a reward list....
Regards

---

Hello,
While we can understand your frustration on this matter, I'm afraid we currently do not provide resealing/restoration of items that yield random rewards nor refund Private Store transactions.
Please note that due to text limitations, not all the rewards can be fitted into the description but the full rewards list of the Mutated Orc Treasure Chest can be found on our website. As such, we have confirmed that this item is working as intended at this time.
https://www.lineage2.com/news/beware-of-mutant-orcs
Lastly, as the Game Support Team is not a part of the development process and is unable to comment on or answer questions about item mechanics and in-game descriptions, we invite you to share your thoughts via the official forums:

---

Dear GM Haunn,
This is bullshit. IF it would been text limitations, then explain me why on the Night Market Chest ALL rewards are listed!!!! (compare the screenshots)
Regards

---

Hello,
Thanks for keeping in touch.
We have confirmed that the Mutated Orc Treasure Chests drops the correct items as mentioned on the event's website.
Regretfully, we are unable to offer a refund for the Adena spent for items purchased from Private Stores nor grant replacement/reboxing of items that provide random results. 
For now, we can only encourage you to post feedback and suggestions with regard to this item's mechanics or description on the game forums.
Our apologies if we are unable to grant your requests at this time. Please do not hesitate to reach out again if you have other concerns.
Regards,
GM Haunn

---

Hello,
NO, the DEV Team misslead with the ingame item describtion. THE DEV TEAM LIED on the possible rewards from the ingame information.
YOU LIED - may it be not knowing better - about "text limitations" in the hope to shut me down.
I think i well deserve the correction of YOUR SIDES mistake!
I never said the drops from the event page arent correct.... I said the INGAME Reward list is not complete, showing only top rewards, leading me to buy it totally overpriced for 50b and ending being scammed thanks to your wrong ingame describtion.
So man up, say you did a mistake and correct it for me.
Regards

---

Hello,
I've checked your request and while you are correct that the item is not listed in the in-game notification, it is listed in our event website which GM Haunn stated and due to that, we will further deny the request.
Please note that any further reply regarding this request may not receive a response.
However, if you have any other concerns, please contact us again.
Regards,
Senior GM Fructuoso <---

---

Then i wrote a pm to @Juji to look into that and help me.

Reply:  "The reward is listed on the website".

 

So this is how NCWest is doing customer care and treating someone that is playing for 15 years.

For me it was the final step to let me quit on Naia

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19 hours ago, Touch said:

i opened 11 Mutated Orc Treasure Chest Event ... and i think something is wrong with them. Because i didnt got any of the items on the description. Taking into account that the event only last 14 days and only one player of all the server can get 1 each day ... getting a maximum of 14 boxes in total .... sounds weird the fact that not even once one of the "good" items appeared. 


i fell scammed by the publicity of the event.


the items i got :
- Krishna Shooter
- Krishna Fighter
- Leviathan Gloves
- Leviathan Leather Armor
- Leviathan Leather Armor
- Leviathan Leather Armor
- Leviathan Leather Leggings
- Leviathan Shoes
- Leviathan Gauntlets
- Leviathan Gauntlets
- Leviathan Helmet

the answer of NCSoft :
I'm sorry to hear that you've been having a difficult time trying to open a Mutated Orc Treasure Chest. This is intended to be a challenging task, as it can greatly benefit your character.

i think the rates are extremadly low if you think 5000 characters trying to got 1box ... is 1/5000
and after win the box ... what is the rate?    0 "good item" of 11 boxes

so i ask for the rates to ncsoft. 

and the answers was: 
We understand the importance of this request. Unfortunately, we are not able to provide players with information regarding calculations for in-game mechanics.
However, you are more than welcome to discuss this issue with fellow players in-game or on the forums
 
 what do u think guys?
my personal opinon is: 
the event is just a way of pretending that not everything is paying to win.
a fraud

All paid boxes in l2 store give roses/xp/buff pots. Did you ever thought, even for 1 second, that you could get a good reward from a free event? This is NCWest bro.

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Simple question: are you opening the box on a website or in-game?

If in-game, fix the description in-game. List out all that bullshit items it yields on the top of the list and hide lindviors/dragon weapons below, or, do not mention them at all by saying "and many other top-tier items".

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2 hours ago, beltway said:

Simple question: are you opening the box on a website or in-game?

If in-game, fix the description in-game. List out all that bullshit items it yields on the top of the list and hide lindviors/dragon weapons below, or, do not mention them at all by saying "and many other top-tier items".

Bought ingame, klicked ingame and got reward which wasnt listed in the ingame describtion.

Just lame how the support acts here.

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6 hours ago, Siri said:

Let me jump on this train also:

 

Sorry for wall of text about my ticket and the reply:

Dear L2 Team,
i bought yesterday a Mutated Orc Chest from a Player Shop in Aden for 50b because of the rewards listed on the chest describtion.
Starting Bloody Weapon Stone, Dark Weapon Stone, Bl. Anthars, Lindvior, Dragon Ring/Earring/Necklace, Shilen9, Bl. Valakas, Sayha Talisman9 or +9 Fallen Angels Ring.
Now i opened the Box and got a Krishna Shooter as reward !????!!
Please look into that, restore the Box to unopend Version so i can open it for any of the above mentioned rewards.
THANK YOU

---

Hello,
Thank you for contacting Lineage II Game Support Team.
After reviewing your concern, we've verified that you acquired the Krishna Shooter which was rewarded randomly when you opened the Mutated Orc Treasure Chest. There were other random rewarded items too that you can acquire and you can check the full list here:
https://www.lineage2.com/news/beware-of-mutant-orcs
I hope I was able to address your concern and if you have other concerns or inquiries, feel free to contact us from a new ticket.
Regards,
GM Kreon

---

Hello Kreon,
uhm no you totally missunderstood it.
On the Chest describtion was nothing mentioned about other rewards then the ones i listed being inside. IF then i wouldnt have bought it for 50 billions...
The NCWest team failed to put the full describtion for possible rewards and now you tell me to deal with? Do you really wanna state we cannot trust the ingame item describtions?
Are you aware that we do not all check each day the Forum or whereever you posted the infos about rewards?
Also even if so, we had two different sources, ingame and out of game. So which one should we trust?
I ask you to let the team fix the ingame describtion for the Mutated Orc Chests + remove the shooter + remove the chest and give me the 50b Adena back since NCWest did false advertisment ingame.
And due to this misslead i bought the chest for a possible good reward.
Noone on earth would pay 50b for such a reward list....
Regards

---

Hello,
While we can understand your frustration on this matter, I'm afraid we currently do not provide resealing/restoration of items that yield random rewards nor refund Private Store transactions.
Please note that due to text limitations, not all the rewards can be fitted into the description but the full rewards list of the Mutated Orc Treasure Chest can be found on our website. As such, we have confirmed that this item is working as intended at this time.
https://www.lineage2.com/news/beware-of-mutant-orcs
Lastly, as the Game Support Team is not a part of the development process and is unable to comment on or answer questions about item mechanics and in-game descriptions, we invite you to share your thoughts via the official forums:

---

Dear GM Haunn,
This is bullshit. IF it would been text limitations, then explain me why on the Night Market Chest ALL rewards are listed!!!! (compare the screenshots)
Regards

---

Hello,
Thanks for keeping in touch.
We have confirmed that the Mutated Orc Treasure Chests drops the correct items as mentioned on the event's website.
Regretfully, we are unable to offer a refund for the Adena spent for items purchased from Private Stores nor grant replacement/reboxing of items that provide random results. 
For now, we can only encourage you to post feedback and suggestions with regard to this item's mechanics or description on the game forums.
Our apologies if we are unable to grant your requests at this time. Please do not hesitate to reach out again if you have other concerns.
Regards,
GM Haunn

---

Hello,
NO, the DEV Team misslead with the ingame item describtion. THE DEV TEAM LIED on the possible rewards from the ingame information.
YOU LIED - may it be not knowing better - about "text limitations" in the hope to shut me down.
I think i well deserve the correction of YOUR SIDES mistake!
I never said the drops from the event page arent correct.... I said the INGAME Reward list is not complete, showing only top rewards, leading me to buy it totally overpriced for 50b and ending being scammed thanks to your wrong ingame describtion.
So man up, say you did a mistake and correct it for me.
Regards

---

Hello,
I've checked your request and while you are correct that the item is not listed in the in-game notification, it is listed in our event website which GM Haunn stated and due to that, we will further deny the request.
Please note that any further reply regarding this request may not receive a response.
However, if you have any other concerns, please contact us again.
Regards,
Senior GM Fructuoso <---

---

Then i wrote a pm to @Juji to look into that and help me.

Reply:  "The reward is listed on the website".

 

So this is how NCWest is doing customer care and treating someone that is playing for 15 years.

For me it was the final step to let me quit on Naia

You know the people who replays are just call centre "GM", new hired people with random generated name in some country , who treats everyone like a drunk angry casino player, they do not want to solve your problem , they just want to calm you down until you stay quiet. 

Don't invest in a game that's take a lot  and give very little, and bye invest I meen time , feelings, money.....

No one cares for you problems GM ore player, if players would care, everyone would submit 1 ticket regarding item description and see what happens. 

If NC makes a mistake that affects their money they rollback the server, if they make a small mistake that afect your moneys  they do not care.

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On 11/15/2021 at 10:40 PM, Touch said:

i opened 11 Mutated Orc Treasure Chest Event ... and i think something is wrong with them. Because i didnt got any of the items on the description. Taking into account that the event only last 14 days and only one player of all the server can get 1 each day ... getting a maximum of 14 boxes in total .... sounds weird the fact that not even once one of the "good" items appeared. 


i fell scammed by the publicity of the event.


the items i got :
- Krishna Shooter
- Krishna Fighter
- Leviathan Gloves
- Leviathan Leather Armor
- Leviathan Leather Armor
- Leviathan Leather Armor
- Leviathan Leather Leggings
- Leviathan Shoes
- Leviathan Gauntlets
- Leviathan Gauntlets
- Leviathan Helmet

the answer of NCSoft :
I'm sorry to hear that you've been having a difficult time trying to open a Mutated Orc Treasure Chest. This is intended to be a challenging task, as it can greatly benefit your character.

i think the rates are extremadly low if you think 5000 characters trying to got 1box ... is 1/5000
and after win the box ... what is the rate?    0 "good item" of 11 boxes

so i ask for the rates to ncsoft. 

and the answers was: 
We understand the importance of this request. Unfortunately, we are not able to provide players with information regarding calculations for in-game mechanics.
However, you are more than welcome to discuss this issue with fellow players in-game or on the forums
 
 what do u think guys?
my personal opinon is: 
the event is just a way of pretending that not everything is paying to win.
a fraud

In my opinion you must to get ingame ban. Event not for 1 person. And you get 11 from 14 boxes.

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19 hours ago, Siri said:

Let me jump on this train also:

 

Sorry for wall of text about my ticket and the reply:

Dear L2 Team,
i bought yesterday a Mutated Orc Chest from a Player Shop in Aden for 50b because of the rewards listed on the chest describtion.
Starting Bloody Weapon Stone, Dark Weapon Stone, Bl. Anthars, Lindvior, Dragon Ring/Earring/Necklace, Shilen9, Bl. Valakas, Sayha Talisman9 or +9 Fallen Angels Ring.
Now i opened the Box and got a Krishna Shooter as reward !????!!
Please look into that, restore the Box to unopend Version so i can open it for any of the above mentioned rewards.
THANK YOU

---

Hello,
Thank you for contacting Lineage II Game Support Team.
After reviewing your concern, we've verified that you acquired the Krishna Shooter which was rewarded randomly when you opened the Mutated Orc Treasure Chest. There were other random rewarded items too that you can acquire and you can check the full list here:
https://www.lineage2.com/news/beware-of-mutant-orcs
I hope I was able to address your concern and if you have other concerns or inquiries, feel free to contact us from a new ticket.
Regards,
GM Kreon

---

Hello Kreon,
uhm no you totally missunderstood it.
On the Chest describtion was nothing mentioned about other rewards then the ones i listed being inside. IF then i wouldnt have bought it for 50 billions...
The NCWest team failed to put the full describtion for possible rewards and now you tell me to deal with? Do you really wanna state we cannot trust the ingame item describtions?
Are you aware that we do not all check each day the Forum or whereever you posted the infos about rewards?
Also even if so, we had two different sources, ingame and out of game. So which one should we trust?
I ask you to let the team fix the ingame describtion for the Mutated Orc Chests + remove the shooter + remove the chest and give me the 50b Adena back since NCWest did false advertisment ingame.
And due to this misslead i bought the chest for a possible good reward.
Noone on earth would pay 50b for such a reward list....
Regards

---

Hello,
While we can understand your frustration on this matter, I'm afraid we currently do not provide resealing/restoration of items that yield random rewards nor refund Private Store transactions.
Please note that due to text limitations, not all the rewards can be fitted into the description but the full rewards list of the Mutated Orc Treasure Chest can be found on our website. As such, we have confirmed that this item is working as intended at this time.
https://www.lineage2.com/news/beware-of-mutant-orcs
Lastly, as the Game Support Team is not a part of the development process and is unable to comment on or answer questions about item mechanics and in-game descriptions, we invite you to share your thoughts via the official forums:

---

Dear GM Haunn,
This is bullshit. IF it would been text limitations, then explain me why on the Night Market Chest ALL rewards are listed!!!! (compare the screenshots)
Regards

---

Hello,
Thanks for keeping in touch.
We have confirmed that the Mutated Orc Treasure Chests drops the correct items as mentioned on the event's website.
Regretfully, we are unable to offer a refund for the Adena spent for items purchased from Private Stores nor grant replacement/reboxing of items that provide random results. 
For now, we can only encourage you to post feedback and suggestions with regard to this item's mechanics or description on the game forums.
Our apologies if we are unable to grant your requests at this time. Please do not hesitate to reach out again if you have other concerns.
Regards,
GM Haunn

---

Hello,
NO, the DEV Team misslead with the ingame item describtion. THE DEV TEAM LIED on the possible rewards from the ingame information.
YOU LIED - may it be not knowing better - about "text limitations" in the hope to shut me down.
I think i well deserve the correction of YOUR SIDES mistake!
I never said the drops from the event page arent correct.... I said the INGAME Reward list is not complete, showing only top rewards, leading me to buy it totally overpriced for 50b and ending being scammed thanks to your wrong ingame describtion.
So man up, say you did a mistake and correct it for me.
Regards

---

Hello,
I've checked your request and while you are correct that the item is not listed in the in-game notification, it is listed in our event website which GM Haunn stated and due to that, we will further deny the request.
Please note that any further reply regarding this request may not receive a response.
However, if you have any other concerns, please contact us again.
Regards,
Senior GM Fructuoso <---

---

Then i wrote a pm to @Juji to look into that and help me.

Reply:  "The reward is listed on the website".

 

So this is how NCWest is doing customer care and treating someone that is playing for 15 years.

For me it was the final step to let me quit on Naia

You paid for box 50b - and post in forum? :) Sorry men - its one most stupid thing what i read. 

I have some old event boxes - maybe you also want to buy? I will make discount just 45B. Ok?  :) 

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35 minutes ago, Ambicija said:

You paid for box 50b - and post in forum? :) Sorry men - its one most stupid thing what i read. 

I have some old event boxes - maybe you also want to buy? I will make discount just 45B. Ok?  :) 

I am sure that at a certain point you also made a mistake like this ,  playing this game is proof of you ability to make mistakes, but yes 50b for a box is crazy 😜, the point was that NC makes  mistakes also and do nothing about it, the whole game is becoming a mistake. 

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In CHRONOS xfiredark othel with DW blues win all days the event... SO top player again winning all & rest got nothing..  not blame that guy the event it's just wrong... But that applys all in-game , 1 top farming dragóns , Bloods ect.. why they need farm all time all day all?? It's obviously they work on this & killing the Game.

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24 minutes ago, Lyfiasama said:

In CHRONOS xfiredark othel with DW blues win all days the event... SO top player again winning all & rest got nothing..  not blame that guy the event it's just wrong... But that applys all in-game , 1 top farming dragóns , Bloods ect.. why they need farm all time all day all?? It's obviously they work on this & killing the Game.

Evisc, dagger, summoner wreck these 1 dmg bosses

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Glad that you missread ingame reward.

Since I came back 2 years ago, never ever have I kept freebies event items and always sold them.

It should teach you a lesson to not trust free events. Sell always the stuff and get Adena.

Box events, don't trust them, buy stuff you need with Adena. Buy boxes & sell to players, best choice you can make in order to avoid frustration.

Best solution, don't buy boxes, and make a PK toon and put your frustration in a way that bothers all lower level zone toon. Might make you more happy.

The less you expect from NC the better. The amount of money required to be on the top level is 50.000-100.000€ or more. Until there you remain a puppy till the server shutdown for real.

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1 hour ago, Lyfiasama said:

In CHRONOS xfiredark othel with DW blues win all days the event... SO top player again winning all & rest got nothing..  not blame that guy the event it's just wrong... But that applys all in-game , 1 top farming dragóns , Bloods ect.. why they need farm all time all day all?? It's obviously they work on this & killing the Game.

Make an Othell instead of complaints.

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5 hours ago, Ambicija said:

You paid for box 50b - and post in forum? :) Sorry men - its one most stupid thing what i read. 

I have some old event boxes - maybe you also want to buy? I will make discount just 45B. Ok?  :) 

You seem to lost the point on this.

 

It doesnt matter how much i paid for it, even if 1b or 100b.

What bothers me is that NCWest listed not the full rewards at the ingame describtion on a item, doing lying about text limitations and after i showed them its wrong, they admitted its wrong and simply said "your problem"

 

IF the describtion says:

Doubleklick to obtain one of the following " ........ " and lists 10 possible rewards with random chance, i dont expect to have 20 more possible rewards.

 

THAT's my point.

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48 minutes ago, Siri said:

You seem to lost the point on this.

 

It doesnt matter how much i paid for it, even if 1b or 100b.

What bothers me is that NCWest listed not the full rewards at the ingame describtion on a item, doing lying about text limitations and after i showed them its wrong, they admitted its wrong and simply said "your problem"

 

IF the describtion says:

Doubleklick to obtain one of the following " ........ " and lists 10 possible rewards with random chance, i dont expect to have 20 more possible rewards.

 

THAT's my point.

Send Juji a private message, I didnt see the in game box, but if what you are saying is true, actually, I'm gonna shut up now because the more I think about it, every one who got 1 of those boxes needs to send him a private message. 

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31 minutes ago, Degus said:

Send Juji a private message, I didnt see the in game box, but if what you are saying is true, actually, I'm gonna shut up now because the more I think about it, every one who got 1 of those boxes needs to send him a private message. 

I've send @Juji a pm to help me at the ticket including the number.

 

 

Then i wrote a pm to @Juji to look into that and help me.

Reply:  "The reward is listed on the website".

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1 minute ago, Siri said:

I've send @Juji a pm to help me at the ticket including the number.

 

 

Then i wrote a pm to @Juji to look into that and help me.

Reply:  "The reward is listed on the website".

reply "the box does not say check website for more details"  

lawyers love that chit.   done, there is no case, you won, period. 

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