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Reporting Scammers, Bots, & Adena Sellers

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Yvel    6

i would rather pay a monthly fee to play this game than deal with the bots and ncsoft's apathy to real players.

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Heavensent    1

I can't even find places to level, that I normally would go to because of all the bots. It's making me have to fight certain mobs which kills profit and other aspects of the game I would normally enjoy. To bad no cares. If they do they don't show it.

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Frozenstein    4

The whole Giran server is full of Poneys & Cats. Every farm spot, no exception.

Right there, in your face, easy to spot, and nothing.....no action taken.

I don`t see how y`all are doing anything to counter this. It only gets worst.

Or maybe I have a super power and see them easy, in which case you should hire me to hunt bots.

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blazus    0

All suspicious cases should be reported directly to the support. 
The team takes these requests very seriously, but they do not have the right tools outside the automated reports. Therefore, the entire community should help in the fight against bots to report as much as possible. 
I also propose to return to the old-fashioned detection method, i.e. GM in the game which observes the behavior of players. This requires the employment of an additional 100 people to watch all players and recognize evident cases of breaking the rules.

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Beatricea    8
8 hours ago, blazus said:

All suspicious cases should be reported directly to the support. 
The team takes these requests very seriously, but they do not have the right tools outside the automated reports. Therefore, the entire community should help in the fight against bots to report as much as possible. 
I also propose to return to the old-fashioned detection method, i.e. GM in the game which observes the behavior of players. This requires the employment of an additional 100 people to watch all players and recognize evident cases of breaking the rules.

you must be one of them.. an NCSoft staff member incognito.  LOL

it wouldn't take 100 people live in-game to take care of the bots. a team of one GM per server could handle it easily enough. go to a field, see a bot, account ban. not hard. takes less than 30 seconds.

granted with the thousands of bots on some of the servers it will take more than a day or two. once one server is done the GM's can move to the other servers to help.

as for me, i'm finished helping NCSoft with bot reports.  such reports go completely ignored.  bots i reported weeks ago are still running in the same fields in the game even now. NCSoft is not doing anything either proactive or reactive about it.  they're trying to develop some kind of automated bot detection system that will never work because someone will always find a way to program a third-party bot program around it. 

the problem is they've let this problem go on for 15 years.  at this point i doubt there is any solution but to leave NCSoft servers.  not only do they not solve the botting problems, they ban legitimate players without reason.  72 hours now for one person who was account banned and no reason given despite the fact he has submitted three tickets asking "why?"  he has been told nothing.  the way this should work is, an email should be generated to that account the moment it is banned saying, your account has been banned and this is why.  and then give appeal information.  they way they do it now, they ban people then wait for those people to appeal the ban and then they don't answer for.. who knows how long.  it's backward, unethical and wrong. 

NCSoft needs to be completely restructured from the top down with people who actually give a damn. because none of them do.

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Recondite    4

This has become a big joke.
Since they dont respect us as real players, dedicating so many hours in the game and really trying to achieve smth,its probably time to consider leaving this BOT game.
I see so many people try to explain to GMs about server problems but as i can see...nothing really happens...especially with the bot system.Its pretty unfair for real players try to farm any weapons/armors and the bots just claim that items with their constant farming system.
Really have no time for such *** .
Thought this would be a decent server.Guess i was wrong.
Its time for me to leave too.
In 10 years probably they will fix those problems.Good luck.

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wlado    0
1 hour ago, Recondite said:

This has become a big joke.
Since they dont respect us as real players, dedicating so many hours in the game and really trying to achieve smth,its probably time to consider leaving this BOT game.
I see so many people try to explain to GMs about server problems but as i can see...nothing really happens...especially with the bot system.Its pretty unfair for real players try to farm any weapons/armors and the bots just claim that items with their constant farming system.
Really have no time for such *** .
Thought this would be a decent server.Guess i was wrong.
Its time for me to leave too.
In 10 years probably they will fix those problems.Good luck.

Yes in this game exist bot,but exist players witch know how use makro,maybe u can be wrong.I never use support program(bot),and i have ban no my box.i play this game for fan,i am not jealous if somebody have more prosperity in this game and use bot,but i don't like  if i can't farm because is there bot.

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wlado    0
On 2/6/2019 at 12:54 PM, Heavensent said:

I can't even find places to level, that I normally would go to because of all the bots. It's making me have to fight certain mobs which kills profit and other aspects of the game I would normally enjoy. To bad no cares. If they do they don't show it.

How do u know?are u try speak with this 'bot'?I use no my box makro,and i have ban.

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drex    1

13 pages, has there been a single response from a GM?  

Back in the old day, you paid $10/mo/account, so banning thousands of paying accounts was 10's or 100's of thousands per month in lost revenue.  But what financial contribution are today's bots making to NC?  With no financial contribution, adena sellers can simply bot new accounts with no risk, so I do not understand the hesitancy of NC to swiftly ban bots?  

Reporting is a joke, you get 1 report per 1/2 hour?  How are you supposed to report every bot in a bot party?  Or report the 20+ parties in a single area?  

And for a PvP game, the players have very little ability to police the bots without significant financial risks to themselves, which is freaking stupid.

As someone stated earlier, a single GM can single handedly wipe a server of bots in a very short period of time.  Go to an area, ban the blatant ones, and those toons will have to start from scratch again.  It will take a while before newly started bots can get back to 40-50-60+ again.  

But it is a joke that real players have to be afraid to use a loop macro on their mouse or gamepad, but full BLATANT bot parties operate with immunity.

 

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Beatricea    8
3 hours ago, drex said:

13 pages, has there been a single response from a GM?  

Back in the old day, you paid $10/mo/account, so banning thousands of paying accounts was 10's or 100's of thousands per month in lost revenue.  But what financial contribution are today's bots making to NC?  With no financial contribution, adena sellers can simply bot new accounts with no risk, so I do not understand the hesitancy of NC to swiftly ban bots?  

Reporting is a joke, you get 1 report per 1/2 hour?  How are you supposed to report every bot in a bot party?  Or report the 20+ parties in a single area?  

And for a PvP game, the players have very little ability to police the bots without significant financial risks to themselves, which is freaking stupid.

As someone stated earlier, a single GM can single handedly wipe a server of bots in a very short period of time.  Go to an area, ban the blatant ones, and those toons will have to start from scratch again.  It will take a while before newly started bots can get back to 40-50-60+ again.  

But it is a joke that real players have to be afraid to use a loop macro on their mouse or gamepad, but full BLATANT bot parties operate with immunity.

 

the clearest answer to your question of how does NC benefit from all the bots is...... the bots belong to them!  i think it is entirely possible a majority of them do.  and why not?  with bots making so much adena NC can benefit in real money for selling that adena.  i also believe many of the bots that don't belong to NC do belong to their high-spending whales and are thus immune from banning.  ban my bots, lose my money...

of course they aren't going to respond.  they can't answer the hard questions.  it's pretty obvious that, despite them saying they ban hundreds of bots, they really aren't effectively scratching the surface.  the game is unplayable because of the bots, they are losing real players all the time.  soon all they'll have left is bots and whales.  it all comes down to bad management policies within the company.  the bottom line of greed, botting makes money.  bad management is in the fact they refuse to fix the problem and even worse, they refuse to communicate with their playing community.

yeah, this thread is 13 pages with no GM response.  and they won't respond.  the game will die because they refuse to enforce their own rules which will drive real people away.  they don't get it, they don't care.  they'll milk it for what they can until it's dead.

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hi today i try to log my account and is banned...can you terll me why?i dont use bots or whatever that is...i make the char went him 15lvl and i log him off and now its banned...omg this is redicilus

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Beatricea    8
5 hours ago, drosostalitsa said:

hi today i try to log my account and is banned...can you terll me why?i dont use bots or whatever that is...i make the char went him 15lvl and i log him off and now its banned...omg this is redicilus

apparently it's okay for NCSoft to ban legitimate players for no reason but not okay to ban bots.  must be their new company policy........

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Xuka    0

Absolutely useless topic. Three days in a row sent a ticket on the same bots 50+ In response, I see every time "I can assure you that proper actions will be taken as soon as we are done with our investigation"

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Beatricea    8
21 hours ago, Xuka said:

Absolutely useless topic. Three days in a row sent a ticket on the same bots 50+ In response, I see every time "I can assure you that proper actions will be taken as soon as we are done with our investigation"

does it include the wording "we take this issue very seriously?"

NCSoft is gaslighting us. there is no intensive "investigation" required.  boots on the ground in-game by a GM and they can account ban as they see the bots. it's simple. what they are investigating is whether or not bots belong to whale spenders or not. they can't ban the ones that bring high dollars to NCSoft, that would just be .... well, use your own words.

the only way NCSoft takes botting seriously is for the money botting puts in NCSoft's pockets. they neither care about nor respect their playing community.

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Wein    1

Hello all,

its there any pool about pay monthly?

(if not pay, u can not play)

maybe can help little bit from bots...

or maybe start new server with monthly pay ...

i am for sure for it and buy very good antibot system from this money if possible - some server on Adr... forum not supported🤔

 

gl and hf and lot of patience with bots

Edited by Wein

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